After hearing about Assistant Manager layoffs, one can only imagine service managers are next in line. I saw in a previous thread that someone believes SM1 will be let go due to less traffic/low level branches. Any additional thoughts/info?
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Unsustainable number of layers in the branches. All that is really needed are a branch manager, a head teller and a few tellers, a some of whom who are notaries. Everything in the branch is way out of line with traditional requirements. Nothing justifies this level of minute specialization with 5 layers in an era of all online banking. Staffing was far less in the early computing era 1970s.
In my district the service manager 1 position was also eliminated just like the asm. And my branch is one of the busiest in my district
@aam+18ka4eom
To the normal person/in a normal world, it might seem like overkill.
However, the moment, and yes I do mean moment, someone has to wait in line, loud sighing and grumbling can be heard.
Then lo and behold, that same customer gets a survey and they rate their service a 1 because they had to wait "10 minutes".
Then the DM and RSC are breathing down the branch's necks asking "why" and "where was the breakdown in customer service?" and making the employees come up with an action plan so this doesn't continue–because if it does, there's veiled threats that maybe the employees are in the wrong type of work. After all, those employees don't want to be responsible for bringing down the whole district. That would reflect poorly on the RSC, DM, Regional President, etc.
Between general spans and layers “optimization, the reduction of branch locations, and a reduction in the number of “customer solutions”, there really isn’t a need to have many SM1’s or anyone in the service advisor role. Roles can easily be merged into one for the same pay because the responsibilities are being reduced throughout this WF business optimization effort.
I don’t know, I some acquaintances in service advisor roles and they don’t work. I never let this bug me until all of the layoffs need started happening. I’m sure other advisors work hard but know not all do. Not sure how much they get paid but WF has been paying them full time work for barely 4 hours of work a week they put in.
They’re not going anywhere. There will not be a difference between an SVM1 or 2 as things go along. All those titles with layers will be renamed at the end of January. That role will look really different though. As they figure out more ways to lower teller transactions done by actual tellers, SVMs won’t even have direct reports as a result of spans and layers.
SVMs, in some branches, do way too much. It would be a train wreck if they just canned them all. Most of my branch managers have no clue what a teller does other than make a referral. Lol
Branches in general might be needed, but the vast number that are out there are not. I live in the burbs. My city has two branches, each town surrounding me has at least one. That is overkill in the burbs. The nature of the burbs is that you have a vehicle, all the towns are right next to each other. You could trim the area branches from six to three branches and possibly two. Those branches would actually be busy instead of three people standing around waiting for someone to walk in the door. Literally the last time i had to enter the bank there was someone at the front door waiting to hold the door for me, someone mid way from door to teller, someone in front of the tellers and then three tellers all staring at me. Talk about overkill!
Some of the more urban areas where people are more likely to walk or bike, i can understand the need for more locations.
For @azc+18ka4eom and those that can't understand why branches are still needed:
Until we become a cashless society, we will still need branches. If you think that we've come close to it, how many signs have you seen recently about the change shortage and the need to use exact change.
There are people, for whatever reason they have, that cash their paychecks every week. Those in the food industry, landscapers, nail techs and barbers.
Convenience stores that need change. Churches that need to turn in their tithes. Schools that need to deposit the lunch and activity money.
The elderly, that still use cash and checks.
Contractors that paint, drywall and clean your homes. They all come to the branch to deposit or cash the checks they are given.
The general public, that when they are victims of fraud, or want to open an account, or have any type of maintenance done to their account because of death or divorce and "hate to talk to someone over the phone".
That is why branches are still open and needed now.
I can see SVM1s forsure, they are being used as tellers daily basically. Might as well have an extra Lead
If you work in a branch you should be looking for a new job. It is a dying business and your days are numbered.
Service Manager 1’s are about to get Axed
How can they be used as a teller or banker for support? Two different roles with different role restrictions.
Lead tellers and service managers 1 will be next but service manager 2 are good .
I've heard service managers are safe. But going forward they will be more of a teller/banker to support the branch.
Yes, they all out the second week on January.