Why? What’s the point?
They’re not helpful, they know very little, and they’re not held accountable? My supervisor is in our Slack group for maybe 1-2 hours a day, and refers us always to LiveEngage?
I guess management is a joke company-wide, I thought it was just retail!
It is company wide. In B2B, all they care about is if you closed the deal and if you logged the activity. They don’t seem to understand that there are still implementation and follow up once the Buss or One Talk is sold. It doesn’t magically go away. They don’t care other than the metrics. They only jump on calls and meetings because they have to.
Everyone left in HBA is a kiss a– know nothing who is just good at paperwork
Sorry I did the role for a few months and on a large team my supervisor had to deal with the same reps asking questions or needing help they could find the answer to themselves. Then when I had a real escalation or issue I couldn't get help as they were already dealing with those same reps. Plus having to listen on calls and our coaching. I believe they are trying to do a lot so I respect that. Just wish we had more support or training on common problems.
Unless they’re in the escalation queue all day, I have 0 respect for HBA supervisors.