@1eeu+18czNVEH I feel that disconnect
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Leadership Team Member here. If we can make the expensive stores look bad enough on paper, it is easy to justify their closure or transfer to AR.
See you at the next board meeting.
I feel bad for people in stores that the SMs, GMS, DMs and RDs refuse to 4D chess this game that they made us play. If you are still helping all the trash and not pushing online or digital tools for the c-ap that doesn't play into the bonus. I feel for you. All that matters is good customers that will leave a good survey, critical needs, ARD, new customers and add on services. If you don't meet those or some combination of those parameters when you walk up. Get a paper or a smart link.
You could write a "best selling short story " about this subject. However, there is not enough space on why this is policy.I will comment on commission though.In September and October the store commission goals were much lower and the Survey goal of getting a 9 or 10 were lower to get a 1.5 multipliers. Our location beat quota and got 1.5 multipliers both months. My belief they did this because of the rollout of the commission structure for the buy in of the remaining reps in the store. November came ! The difference higher commission goals ! (We actually hit )The difference the survey threshold to get a 1.5 multipliers was an impossible 96% of 9 and 10 survey scores.so what happened the store is on the cusp of "achieving a.9 multipliers or maybe a 1.0 cause the "black Friday weekend surveys haven't hit yet. Thats with 2 hour waits in their cars and expected phone content transfer after the sale( the sms at the door told them if they had trouble they would have to make an appointment] so why they waited for over 2 hours is something I can't comprehend especially there was no upgrade promos (on-line) and we have been out of iPhone 12 pros and max after the first few hous after we opened. Most of the customers couldn't comprehend the promos were plan based and trade in based. So is that a way to run understaffed locations and get a 9 or 10 survey score? When the surveys hit from the weekend the reps will quickly become de motivated. So by hitting the impossible sales numbers they are punishing the reps by getting a very good score of 85% to 89%.
So true. The don't GAF mentality is all over. Why do we have qouta? We shoot ourselves in the foot. Sorry appointment only. Upgrades.. go to apple. It is sad but the leadership have no clue what is going on... They also don't care
In regards to retail store quotas it’s been explained on here several times. RIS is the main driver in how much your commission check will be month to month. Actually obtaining quota makes a tiny difference in your check. No doubt it is a very odd set up. In the old plan you had to meet a certain threshold before even making a check now as soon as the month starts we are at least guaranteed about $500. It is like others have said “ a bonus “ rather then a commission check. There is zero doubt in my mind that the current team commission plan will change in the next few months. Appointments or not and even during a pandemic there is no incentive to make the most out of the customer sitting in front of us. Many stores in our territory didn’t even come close to hitting quota last month ( Nov). When reps see 10 days into the month that the store is trending to hit far below quota what do you think happens ? Reps give up or get lazy and don’t GAF about numbers because why bother ? I can’t speak for everyone but this is my observation.