I’m a front end team lead ( previously merchandising team lead). I want to ask you all how things work at your clubs. Because at my club, front team leads are responsible of a whole lot more stuff than merchandising and fresh leads. We come in at 6am and all of our cashiers get taken to the floor to either sweep, do signs, or pack out. Any cleaning , getting ready to start the day is thrown out the window because we have to help other areas. We are the ones responsible of taking people’s temperature and answering the questions in the stupid COVID app that almost never works. We are required to do jewelry even though it is clearly a floor function. We have a lot more stuff locked up so we have to constantly go get stuff from the cage. We even do some of the monthly audits for the floor team. Even with that we get yelled at when the front end is not ready or the front of the building is not clean, like you took all of my people somewhere else but you still require me to have the front ready. Merchandising team leads don’t want to do their jobs. If I need something dropped from the steel I can’t call the team leads, I have to find someone else from the floor to do it. They never cover or breaks or help out the front. And don’t even get me started on the fresh team leads who get pay more but do way less. One of them after being clocked in, does her makeup at the office. So please people, let me know how things are run at your club. Because here, it’s all about favoritism. How can you get unemployment when you are clearly still employed but just milking the system to get the extra $600 that was given by the government and still having your position waiting for you to come back like nothing ever happened?.
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You wanted to be a team lead so s— it up buttercup. You get payed more than anyone there (with the exception of long term employees), but do most of the crying.
Its at every club. Quit b–ching or look for another job its that simple
Even without raises the front end people still did all of that. With raises they expect them to that plus more. So it’s not a floor vs front thing in that regard. If you compare what a front end team lead does everyday vs other leads in the building? From the OP to the very nice long day to day duties — same exact experience at my club — front end leads are responsible for things likely outside of the scope of the position but someone has to pick up the slack of the other depts and managers. In this aspect HO should encourage management to follow job descriptions.
So!! I’m curious cashiers got the raise to do everyone’s job or what? They get pull all over the club while, floor associates, merchandise, soft lines are busy talking with each other, or following one of the managers around the club like a lil puppy... My dear front end team lead don’t let them take your people keep them busy that’s the secret!!!
You most likely went to the front end thinking how easy it is. Joke is on you and already complaining.
At my club the 6 to 2:30 shift pretty much does the most because the closing 1 to 9:30 shift is supposed to handle the cleaning.
Same thing happens once in the building any cashier that is present is sent to be a merch until needed up front, which means I probably won't see them until after their meal break. This also includes doing all the CPU and other stuff as well.
Our members are well aware that we only clean if there is little to no members in the club. Weekends any sanitizing is done so shoddily that it might as well not be done.
Bottom line you have to hold your ground look out for your associates as well as your self. I print an extra copy of all schedules and write done what each member team associate is doing. When a managers starts going off about us not doing anything or enough I show them the schedule.
As a front end lead at our store, we do the following:
First shift does cash office daily. Second does it if first shift can't for any reason. If any register is short or over, it's our job to find out why. Maintain cash machine, as in put money in, get money ready for pick up, and keep machine clean.
Get cash advances for everyone.
Drop the registers every night.
Get stuff out of cages for cashiers.
Organize cage, which includes finding and writing item numbers on every box.
Solve every problem at the desk, and handle irate members up there.
Control breaks/lunches - which means figure out how to cover everyone's lunch with only one extra, if we're lucky enough to have an extra.
Jewelry - we do jewelry because merchs don't know how to run registers,
Yep, all of our morning cashiers get taken to the floor to either sweep, HANG SIGNS, or pack out too, and after we close, it's the same. If we want register floors mopped, we do it.
Make sure parking lot is kept clean every night or morning, depending on the time of year, and carts are in, and vestibule is cleaned.
Manage lines, when we are busy.
Take care of angry members.
Check schedules in advance and notify management of any holes or issues.
Do temperature checks for everyone on our shift.
Then there's credit and plus. We're responsible to reach our goals, every day. If we don't, we get the third degree. Our goal isn't alot, 20 of each. But we're only allowed to have every other register open, and that hurts. Let alone the member specialist don't think they need to get any plus or credit. Thankful for the two, outstanding cashiers, who can make out goals every day. And thankful to the desk ladies - yes, I still put the ones up there who know how to run a desk, because I can't live up there. And new cashier, no matter how much training they get, can't compare to the old, well-trained, desk associates.
Lastly, we are to never, ever call a manager. Because, we "need to learn to make decisions."
At the most, there are two of us per shift, because of days off, covid, and other problems.
I'm sure I left out some petty stuff, like dress codes, or stopping the new cashier from twerking at the door because she's bored or the one who likes to wonder off from self check for no apparent reason, or finding the cashier who took 30 minutes for their 15, and then claims they were in the bathroom. But that's stuff all managers deal with.
Wow, our front end leads don't do any of that. When we are over staffed, cashiers are sent to clothing, which makes sense to me. As far as jewelry, the front end mgr. has made it abundantly clear that area is left to the merchandisers. And temperature checks? What a joke, I do mine own everyday. I would venture to say 90 percent of our associates are not getting their temps checks nor are they taking the Covid assessment. The place is a joke. And it seems to me the original poster is starting a war b/t the front end and the floor people. Please remember your cashiers got raises, where the floor people did not. In our club we work hard and we do help out. I think the problem with Sam's is each club runs the way their management allows it to.
What club is this?
Where are you located?