I went to the benefits site to set up and pay for my COBRA benefit, but I get the message that I have to re-register. Apparently they updated their site on July 21 and everyone has to re-register. To register, they have to send you a security code, but the ONLY option is to have it mailed to you! So on July 24 (yes I just missed getting set up before their so-called security enhancement), I requested a code and they said they sent it to my address. But it never arrived!
Today I was on the phone with them and they confirmed that the code was sent and to the correct address. The code has expired, so I requested another one. Hopefully, I get it this time. I have to have access so I can pay for the COBRA. The only way to pay without having access is by mailing a check, which is not an option for me.
Anyone else having this problem? They lay off thousands of workers, reset everyone's account on the benefits site, and expect everything to be done via snail mail and checks?!?!?! C'mon, this is the 21st century!!! I'm afraid that by the time I get access, the grace period for signing up for COBRA will have expired!