Does someone knows what’s the membership specialist, job description?
5 replies (most recent on top)
This job is a joke. These people are expected to do is work the door, work self checkouts, cashier, tell members about scan and go and oh then is the fact the can do overrides up to $50.00. Tell me, does it make sense to give it to associates who have been employed less than 3 months and know nothing? So how do they train someone when they don't know anything about it?
Something that’s not worth your stress don’t fall for it!! 16 a hour isn’t worth it
😂
Position Summary...
What you'll do...
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications
SOURCE:
https://www.glassdoor.com/job-listing/member-specialist-sam-s-club-JV_IC1159832_KO0,17_KE18,28.htm?jl=3663963553
Exit tech ,self check out ,and promoting scan and go as well as teaching your associates about all new digital aspects of the club and what new.