What’s the real deal with this? Just another step in laying off XBS parts and supplies employees ??
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GIS/XBS here @Post ID: @2ryc+165pmATN . We send supplies out on our delivery trucks, so usually a one day to two day max turn around. I have folks order stuff at 4:00 in the afternoon and have it out the door on the truck to them the next morning. Huge difference if your equipment is down and you did not have a back up or you are running a large job and risking out of toner/drums/etc in the middle of it. There are some instances (not so much now with C19 going on) where the sales rep or a tech heading in the same direction can deliver it the same day. X-Direct cannot compete with that and it was one of our differentiators in our local market that made it worth paying more for the X-equipment over our competitors...
As Xerox has already documented through initiatives to fix, and CEO and COO statements, the centralized supply chain process is broken. So forcing cores to use the broken process seems odd.
We should go back to Call Handling and call it a day.
Xerox direct is already shipping to direct customers in your area with a 2-5 day delivery. I have to admit it doesn't make sense to have separate stocking locations just for XBS when direct can get the same items to the customers in roughly the same amount of time.
Which also means the two/three day delivery turnaround times that GIS Cores could pull off are gone and we are now looking at the painfully inefficient, two to three week process of X-Direct.
It means the Xerox Direct supply chain will be your new source of parts and supplies. No more stocking everything locally.
I’m told that X will be taking over and restocking our warehouse (xbs core) what does that mean for supply and parts employees?
I know nothing of Service Now. But I've seen similar initiatives over the years to bring in some outside company's product that promises to solve every problem we've ever had. In some cases we were spared because the company wanted too much money and never got the sale. In other cases products were brought in, and we had to pay for or make heavy customizations that ended up costing much more than expected, and not doing what was promised.
I expect from this discussion this will be another boondoggle. Some upper management group will get kudos and bonuses for saving the company, when there have been no realized return yet.
Unfortunately ServiceNow will exacerbate the decline already in full forward motion. It is a limited product, based on obsolete architecture that falls way short of the purported benefits. Another brilliant (sarcasm) decision by the MotherShip
Google "ServiceNow $ucks"
Real companies develop enterprise SW in house... Not outsource to obsolete technology that does nothing well.
Xerox won't be able to customize it like they want. They think it's a platform: It's not. Once they realize they need to pay huge licence fees to get it do what they want. .. They will leave it doing less than Wings. Just like Wings does less than "call handling".
Service Choice RULES !!!
I remember when pegasystems said the same thing about WINGS. It couldn't do 10 percent of promised. The first year it was released it was analyzed we lost 6% of customer base because of it.
Does it replace dispatch?
ServiceNow is sold to corps by aggressive marketing promising insight into trouble spots and rate of closures (a ticketing system). The SNOW sales people then show how integration improves things further, with options for pretty much everything you can imagine in the infrastructure space. Those buying it keep adding on, thinking the failure of the original purchase must be due to a needed module. Few are willing to admit after tremendous investment that it simply doesn’t live up to the promise. Fewer still are willing to pay the exorbitant fees charged by those experts who can get it working (sort of) properly. Most likely someone at Xerox thought this could provide visibility into area where they don’t trust their employees are telling them (i.e. almost everywhere).
Is it an Icahnite project (we know how that will roll) or was it started prior to the barbarians being let in the gate?
SNOW is an acronym for ServiceNow, an application that's being rolled out across Xerox direct.
What is SNOW, other than the white cold stuff?