I’ve heard many rumors through the grapevine that some retail employees have had symptoms and tested positive. Any solid info? And what exactly was the outcome for the store and employees that may have worked with that person? Apparently an employee from a retail store in the northeast is out for 21 days because of the virus. I’m from a Michigan store and luckily we haven’t had any issues as of yet.
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An employee test positive, store closes for 2 weeks
For those stores that have closed - how long did they stay close for?
Several employees have tested positive and prompted store re-closures. You won’t hear about it because it is protected information unless you have been exposed (Health information is confidential). No employee to employee transmission has been confirmed.
Oh and don't forget can't even pull up a receipt...
Your not wrong Care is a mess. I will go into chat for help and basically just be talked down to the whole time.. like it's not my fault I have no access and literally 0 training.
I have been doing Customer service for months and hate every minute of it. We are totally not equipped with the right tools to do the job. Example is how the COVID deferred payments rolled out at the end of June. We have zero heads up or training on what the program looked like. How it worked or even worse what to tell customers. Also the small screen laptop using OMNI is not idea for Customer care. Want to change a SIM, nope can't do it, want to add or remove an authorized user, nope can not. Basic stuff we can not do. Hold times that are out of this world for support. I wish I could go back to store.. yet I do worry about the lack of real protection the company is doing. It is all words with not much action. Customers are feed up with lack of service and keep being told to do it yourself online. Verizon has the oldest average age of Customers. Flip phones and my Verizon don't work. Verizon has lost touch with their customer base. Putting front line workers in a no win situation. Indirect stores doing even crazier things then they have done before. The company is quickly losing control of their brand. Without sourced tech support, core and care. Financial services mostly offshore. The customer service leads who are arrogant and down right rise to Customers. It is shocking how low the standards have dropped. Krista is not your friend... She is doing the dirty work of Hans and Rowan . Don't buy the B S that they care about you or Customers.
@1qki+15NJYIdF No there was nothing I had to sign before reporting back to work in April.
Is it true you have to wave your right to sue to work in the store?
@1mgb+15NJYIdF never seen a more perfect response to how actual front line employees feel. Maybe some gifted DM and Directors feel this way too. It’s true KB. Enjoy your privilege KB
Verizon don't care about the employees in Retail. They have been keeping the number of infected reps hidden. Just like they did in the call centers. I'm sick of all the pandering to leadership on social media and internal comments online. How great Verizon is to employees is total BS. I don't want to hear how Krista is excited about these changes. The company is using this virus for it gain. Verizon has become an evil company. Someone should read the greedo in Jersey.
That's Verizon new position. Be thankful for what you get.
I voiced my opinion to the DM about the 30% pay being taken away. His response was “ well at least you have a job considering what’s going on in the world”. I looked at him and said “ well I guess you haven’t taken that 8 hour long empathy training have you?” True story bro. Also remember this.....when a manager, DM or director has to tell you they empathize with you they really don’t.
They should never have to use that word to show empathy but most don’t get it.
They offered no real explanation of sunsetting the 30%. They need to sunrise it again because I feel less safe then i did 2 months ago in my state. FLO-RIDA.
I have real concerns about the new team commission starting in August. As it is I work in a store with a reduced staff obviously having to do with covid. Even when team selling starts next month we won’t have a traditional sized staff. I’m sure what we will have is some huge unattainable quota. Honestly I can’t imagine how or why stores will have a quota during the stronger then ever super pandemic. Reps will be calling in sick more often leaving those who aren’t to pick up a significant amount of slack. It’s basically that way now. I work in a store in NJ where we typically have 9 reps (5-6 on every day) and now it’s down to 3-4 each day. Yes business overall has been slower but in the last few weeks it’s gotten busier.
Does any of this explain why they got rid of hazard pay?
I don't know who is going in down voting people telling the truth. Lots of stores have had to close for two weeks. You think they are just randomly closing?
I know of a couple of instances where reps traveled out of state on vacation to hot spot areas and came back with symptoms before they were report to work. HR instructed them to get tested which they did and were found to be positive. Now they are out for 21 days. In this scenario I do not believe Verizon should be held accountable. In the situations where it is clear a rep caught the virus from another rep within the store Verizon that would be totally covered.
Multiple positive cases in my district, about 15-20 employees on quarantine. Just know Verizon won't do anything for you if you get sick, they will call you from Jersey, ask you questions and send you a few emails. No support, no extra compensation, no additional medical care, no reimbursement s, no accomodations... pretty much you and your family are on your own. Verizon is more concerned about hiding the fact you're sick rather than setting up appointments for you and your family to get priority testing, reimburse you for all co-payments, medicine, medical expenses, or cover any cost for self-isolation and file a workers compensation claim on your behalf. Please take care of yourselves and your families. Follow all CDC recommendations and any stupid a– customer refusing to wear a mask, tell them to f— off your store! Their b–ch a– can Google their problem or call CS. NPS my a–, my health is first!
Yes in my area 1 store just re-opened a few weeks ago. Last week sh– down for positive employee in the store who infected a few people. My friend works in that store and the employee who infected others was proud to announce they "protested" . This is in the LA area.
In most of the country the covid conditions are worse then back in April when reps came back into the stores. Now since that time we have eased up on in store restrictions and been stripped of the 30% hazard pay. More retail employees have gotten the virus in the last 6 weeks then over the last 6 months. What is going on with this company ?
With the surveys controlling our inept store mgmt team actions , the stores are becoming unsafe again! No 6 foot social distancing, employees touching phones for sim changes by the store managers orders,etc etc its only a matter of time someone gets it in NJ
Several cases in my area too
Yes. Multiple stores in my area have closed because of positive tests.
There have been multiple positive cases in retail. They get time off depending on how severe their symptoms are and anyone they may have worked with will get a text advising them to get tested.