Anyone who has worked with XOG remembers the old days when XOG was the power house of technical skill and took great pride in the technical work. Today, XOG is just answering calls and redirecting them. The level of technical service is lowering despite the desperate attempts to keep XOG above water. So, who or what is causing this morale to erode? What's the fix? I know there are many Xerox current and past who can chime in on this.
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Ursula was pretty much the beginning of the end. Not that there were no missteps before her because there certainly were. But when Ursula bought ACS & decided that that model was Xerox’s future she gutted R&D, turned over office development to Fuji, and started the serious outsourcing & off-shoring initiatives. When her baby failed there was nothing left to fall back on. And ACS was a disaster right from the beginning. The ink was barely dry on the agreement before the lawsuits for the botched implementations started.
The XOG in Wilsonville was k–led off by Ursula Burns. They p-ss-d her off and she pretty much ended them. The XOG is Webster was also demoralized by Ursula when she sent half of the jobs to India.
Wilsonville is still around @1git. They are still producing ink and producing heads for the newest printer.
Apparently you are not aware of the Xerox\HCL restructure, original poster?
That is your answer to your question of why. The value of the employee is now non-existent.
The business in Wilsonville was outstanding until Xerox came along and totally destroyed it. Is anybody left in the Wilsonville group or has it all been flushed away?
@1yka Nailed it. Scarily on point. Someone should write a book - I’ve considered it but I can’t decide if it would be 1 page or 3500 pages.
I am curious when XOG did their last serviceability review on the phasers/versalinks. They are the hardest products to work on. Was the colorqube a good machine before Xerox took over?
XOG is Xerox Office Group. The primary product lines were the Phasers, now the VersaLink line. Mainly A4 class products (letter to legal sized media). They were based out of Wilsonville, OR where it used to be the printer division of Tektronix. I worked with many great minds that were there...
Why are you asking what the fix is? You have partially answered when you said the role is now answering calls and forwarding them. Your technical skills are not valued because offshore companies make claims they rarely back up, and that Xerox never penalizes. In a culture where cost savings is the prime directive, morale is only one victim. After years of this, survival instincts kick in where if you are not looking over your shoulder, you are backstabbing those who are. This has almost become institutionalized at Xerox where the very least qualified are those who maintain their jobs. Sickening study of organizational behavior in the context of a company with steeply declining revenues and at the hands of a corporate raider with no intention of making the company successful.
No wonder xc is in the sh1tter
Xerox office group. You dopes never heard of google?
What does XOG stand for? Xerox Original Gangster???
XOG as I knew it was the old techtronix in Oregon. It was sad. I visited there a little bit ago before the pandemic. No one in the office. No one mining the store. Just all waiting for their packages.
It's not just XOG. Every core is feeling this. My morale has surely tanked.
Who or what is XOG?
XOG?
I think the powers that be need to understand that happy agents are productive agents. The recent move to hardline managing is pushing the more experienced people out of the company. I know personally a few XOG polishing up their resumes and interviewing for positions out of the company. No amount of "benefits" make up for the lack of empathy for the agents. She's taking down the group and doesn't even realize it.