10% of CDKi to go - The cull has started
1867 replies (most recent on top)
Keyloop appears focused entirely on reducing headcount as quickly and economically as possible. While many teams currently feel safe, the strategy looks set to shift after Christmas toward aggressive cost cutting and transferring staff to third party owners with watered down contract conditions. Be warned, everyone operational conditions and job security are about to get significantly worse.
@a7m8 absolutely true… there’s no psychological safety at all. ELT take no responsibility for their actions and when anyone speaks up they get rid. Those who got packages have been lucky to escape. I feel sorry for those in the SLT who have been scapegoated and useless ELT remain to do Big T’s bidding… in return he’ll scapegoat them so in the end who’s the fools?
Get out and find out what it’s like elsewhere because trust me it can’t be worse than where you are now. I’m out the door soon and I won’t look back, I hope you can do the same.
Don't always look at the ex employees as people who got fired. Some liberated themselves and woke up to the bu11sh1t. They controlled their own situation and destiny. Some had the ba--s to rattle a few cages on the way out and probably stood alone in what they believed in. It's a difficult path to walk on your own, but many are not willing to sit at the same table where they are being disrespected and treated like cr&p. Keyloop is a dead decaying business. Sadly one which has been overtaken by greed and by people which I personally wouldn't pi-5 on, if they were on fire.
@a7cd
I no longer work at the company, so I don’t know exactly which product is being discussed, although I have a pretty good idea about it.
However, I would say that if it’s the aftermarket product that Keyloop itself began developing back in 2024, then it must be time for the relevant Product and Engineering managers—and here I’m thinking at the director and senior manager level—to be fired; that would have happened in any other responsible company. The challenge with Keyloop when I was there—and it’s probably still the same—was that the executive level always lulled Tom and the rest of the ELT into a false sense of security, so nothing happened to them, with the exception of the people on the front lines—such as Product Owners and developers—who were the ones who actually got fired.
If you look at Keyloop’s clear challenge—the fear among middle managers of failing and admitting it—many studies, including those by the renowned Geert Hofstede, show that both the English and Indian cultures of competition and power distance are directly inhibiting to successful IT product development, since it requires the courage to fail. That’s not to say that England and India aren’t good at operating IT; they’re just generally not good at development when it comes to larger and more complex companies. Countries like the Netherlands, Canada, the U.S., and the Nordic countries are clearly better in this regard.
Keep in mind that the above is not my personal opinion but is factual and scientifically proven.
Example between a serious and non-serious company: the first is the one that every year at the beginning of September presents its new products and says that they will be on sale starting from the following month and so it happens. The second company, on the other hand, has been organising events around the world for more than a year by presenting them in pdf and now announces a further delay of one year....guess which of the two is our beloved company?
From today (1st October 2026) UK employment law changes and you now have 6 months, minus one day to bring an employment tribunal claim against an employer. This has increased from the original 3 months ruling (minus one day).
To put this into perspective, if you were dismissed from employment last week, then you would still be on the original period and have only three months to put in your claim, from the date of termination.
From today, anything which would warrant a claim increases that period to the new 6 month ruling.
As a side note, if you were dismissed last week and you were working your notice period and it takes you over today's date, before dismissal, you would fall within the new 6 month time period. You do need to log any claim with ACAS before the deadline runs out.
This may be helpful to some (many) of you at some point down the line.
I wouldn't trust HR as far as I could throw them. (Into the nearest bin).
In these situations the HR department would need to explain how people were removed from their roles under the guise of redundancy, when the work is still being carried out by somebody else within the business.
If the process was documented and backed up with written documentation even better.
@a6s7 according to our managment it does and when they achieve their aim of cloud and pretend cloud wont be much need for anything non indian and your gullible if you believe otherwise
@a6pv it would be physically impossible to move certain work to India in some situations. Not all work is done remotely. Software doesn't run on thin air.
@a6pq yes you xan its called India, led by senior leadership from the Uk
Excuse my English but you cannot make somebody redundant by moving their workload quietly onto somebody else and pretending the work has dissapeared. It doesn't work like that. If the work is still there and the people who were doing that particular work have been removed due to a restructure then that isn't redundancy. That then becomes an unfair dismissal situation.
As a former colleague to many of you, and now Head of IT at one of Europe’s biggest mobility provider and dealerships, I must say that your Product team is not doing a good work developing products of tomorrow. What I see coming from Keyloop is what others have had for many years. I understand that you have a big focus on using aI in your software, again several years behind as aI focus is now at the very end user. Eg. have you any telematics integration that can automatically connect to a broad chain of workshops and automagically book an appointment at the most convenient time and location. What about driverless taxi’s, this is the fastest growing market in Europe, do you have any solution for this. There are so many more opportunities, but it seems that you live 4-5 years in the past. Remember, from idea to fully working product should take a maximum of 9 months. How long have your ServiceHub product been underway, 2-3 years now?
It appears a few posts here have been deleted recently.
@a3qt so what is the outcome of that audit?
@a673 what doesnt compute ?
@a63h You are correct then. However, no office staff at this time are redundant so no redundancies have taken place?
Something doesn't compute.
@a62v it was recently posted that hardware was going, which it has the two guys in the warehouse are taking part in a clearance of the warehouse etc, no office staff are as at this time redundant (but then going by this sh-t show of a company it must be close for many, the office closes nov 13, and so will end Bristols part in the heritage of the company
It was recently posted that the Bristol office staff were all gone/ going including all the hardware team. All made redundant apparantly (unless it was a sham).
What a thread. Got emailed the link by one of my ex customers.
Is the Bristol office still going? Had some great times and met some good people working in the NOC under Mr Woodnut
Anyone seen the latest LinkedIn post?!
'Innovation starts with people' ............ is there anyone left at Keyloop?
Terrible company. Taken over by corporate greed and incompetence.
Personnel in HR (who have been at Keyloop, CDK or whatever) a long time and continue to shaft employees.
Don't believe the bull5hit they feed you.
F%ck 'em
@a5a0 this comment on the link you posted sums it up
"Keyloop (formerly CDK) are in the business of destroying lives and leaving helpless victims unable to survive because they do not follow the law that is in place to protect their employees. The likes of Phl Stu**s, Tm Kilr*y and the uppers within the company sleep comfortably knowing that they could have (SHOULD have) legally assisted former employees who have now been left without recourse to recovery. The written proof is with several authorities and a day of reckoning awaits you."
Let's not forget who has been driving this behaviour. HR and management.
@a58m A steady pay cheque and the sheer curiosity of watching what once had potential to be a dominant leader in this industry fall to pieces. conFusion was supposed to "revolutionize" the market. it did not and will not. Too much reliance on AI and too little value placed on the people that made the company what it was - threw out the best and brightest for offshore incompetence.
For those on the outside looking in (as a former employee of Keyloop and now as an employee of a competitor) it is endless entertainment.
I came across this space originally from this linked in post:
https://www.linkedin.com/posts/mark-liddell-9645342b_keyloop-customerhub-digitalaftersales-activity-7346878500747837440-L6uD
Read through all of the comments. Customers want to show up to the next Fusion event wearing their support case backlog number on their shirts.
@a591 F3ck Keyloop before they F3ck you!
There's something satisfying about smoking a Cuban cigar in Panama at the expense of these w@nkers.
Everyone will get the axe before long, so be happy and do the least possible.
@a591 I read the India reviews of Keyloop often and it sounds about right;
Rated by an Engineering Manager in Hyderabad on 10 Sep 2026
Software Development Department
Likes
"Work-life balance. We can easily manage work here"
Dislikes
"Politics, Slavery, power misuse, always have to be in good books of manager. Global leaders encourage targetting employees. No investigation of what happened on any issue. Decisions will be taken based on the openion of few people, no cross checking. Rude and demanding behaviour of management"
Really, they are just legal slaves. Work for pennies. They can mess up, but the cost to hire in an endless pool of cheap human labor outweighs the crappiness of their work.
Phone in sick. Go travelling. Easy.
You come back, they lay you off.
You have nice suntan and have seen the world. F@ck 'em.
Simples!
@a58m you need to understand that everyone knows its just time before they get the call to meeting, that says cherio, unless your in india or prague then you might survive a bit longer, then the indians keep mucking up and dont seem to understand when someone says know it means know, so the outcome is redundancy or at the rate its going obvlion led by captain pugwash and his salty crew
Is it really that bad now? The atmosphere portrayed on this board, seems pretty negative.
What keeps people working there, if it's as bad as it's made out?
You could also get a job putting your head in a lions mouth that has killled once every month, that for sure would less dangerous and more rewarding.
A few UK PS jobs on the careers portal. If anyone wants a challenge.
Anybody got a spare robe?
@a43k I consider to this to be the lowest of the low. If this is true then people should be identified and named.
@a3tt This happened to at least one person in the field engineering team. Ask HR and the wellbeing team. I am sure they would give you an honest answer.
So they have definitively ruined the local PS as well. Mind in England and cheap arms scattered around the world. Now only the engineering departments of the local dms are missing and the work will be complete
@a3ys Unfortunately, it certainly sounds like it:
Own Keyloop's PS workforce distribution strategy — driving the planned migration of PS headcount into Regional Delivery Centres (RDCs) and Global Delivery Centres (GDCs) to achieve target cost and capability distribution.
Manage the headcount plan: in-geography vs. centre-based ratios, hiring approvals (non-centre hires require CDO sign-off), and headcount cost vs. budget.
Who will get the chop this time then?
Call in sick.
Restructure imminent then.
Who was it that said about enjoying your holidays before returning in September?
PS Operations Director - United Kingdom
Anyone interested? Jobs open.