10% of CDKi to go - The cull has started
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Not UK centric?
90% of all leaders (excluding regular managers) are still UK based. Benefits in UK is much better than rest of the world. English is spoken quickly without taking into concern people who are not fluent. All other than UK employees will in 2025 need to take a mandatory intelligence test. All not customer facing personal is starting to be migrated to India next year (excluding UK based employees). A lot of customer facing functions will move to hubs in Spain and Czech (again excluding UK based employees). So what was it again about not being UK centric?
And people being unhappy does not reflect the reality? Last peakon score was really bad.
Wonder if the previous person NoBS is reporting directly to the happy clapper champion CdM?
Keyloop remains intact, with a team still dedicated to their work. In my 20+ years here, I've seen the workforce evolve to become more diverse than ever. It's no longer UK-centric; we now have colleagues from across the globe, including Canada, Poland, India, and South America.
I understand that many who post here are either dissatisfied current employees or former employees who seem unable to move on, but this doesn't reflect the overall reality of the workplace.
Hello, ex employee here having a nose around. After the cull of staff four years ago (was it that long ago?) How much of the business still remains now?
I have tried to contact a few people recently who remained in employment but don't seem to get any answer from calls or emails.
There's been a few posts removed over the years, I didn't think they were particularly abusive or anything like that, so yes is the answer.
Am I just paranoid or did one of the last comments disappeared?
Hard to know what to think of the CEO. He's not a techy. He doesn't come across as particularly smart. He doesn't seem particularly good at recruiting the right people. And yet his leadership style is very autocratic and he doesn't like criticism - maybe that's because he knows he's out of his depth.
I'm sure he's a decent enough chap (if a little dim), but CEO material? Nah.
What do you think of Tom? I wouldn't even have given him the responsibility of my condominium!
To this add that he has surrounded himself with completely incompetent people.
I ran away from Keyloop three years ago after many years of hard and honest work. I don't regret the choice I made. Any Customers told me that they are desperate, sad and resigned. It is a shame that they have destroyed a solid company that relied on the important contribution of individual employees.
Got rid of people that built it, installed it and supported it - what could possibly go wrong??
Another failure of the professional services executive. Doesn’t take a rocket scientist to work out if you get rid of everyone that understands how to install the products maybe don’t be surprised if installs fail and customers complain and leave.
What changes were these?
TON?
The round one?
At this point I have a doubt....but will these KLT people be paid based on lost customers?????
It was a no brainer
Huge decision to change DMS in group as large as Marshalls, one that will not have been taken lightly given the disruption and cost involved. Demonstrates the lack of confidence for the future in the current DMS - a wise decision!
Genuine customer here asking if anybody would recommend a decent DMS platform/ telephone system which would help to run a dealership. Looking for high levels of customer service and knowledgeable, talented UK staff.
I hear there's some place near Hungerford with a market leading reputation.
Any pointers anyone?
There isn’t “certainty” but it’s highly likely to be 2025 because investments normally last 5 years for the business to be sold again
Where do you take the certainty that Keyloop will be sold next year? I've heard it so many times already and nothing.
It’s that day of the year. The 2 month notice period and we are all good for a great start to the new year.
Expect friends and family not to be in the office tomorrow.
A year which will be the last with FP as owners.
Keyloop still has a solid core of talented people who are dedicated, genuinely care about the customers, and make things happen daily. Meanwhile, in India, the teams just keep growing - and, let's be honest, it's a bit like watching an orchestra that hasn’t quite figured out what song they’re supposed to be playing. It’s quantity over quality, where adding more hands doesn’t necessarily add more brains.
The joke will be that the lords of the KLT after the combined disaster, with the sale of the company in addition to all the mega salaries of these years they will also take a giant bonus....
The FP leadership team have destroyed a company that was market leader and was the go to choice for large dealer groups and OEM’s. ADP/CDK locked out the market in many countries. These id--ts have stripped the company of knowledge and talent and treated the customer like something smelly on their shoes. It such a shame that all the passion, effort and success of all the past employees is worth nothing any more. It’s been a massacre of utter incompetence, shame on you.
Since we became Keyloop the employee turnover has almost tripled compared to CDK and ADP days. The same goes for customer churn, which is actually 5 times higher than in the ADP times. FP and KLT have managed to throw away a solid market leader position. The word is now spreading beyond UK&I and we should expect to see even more churn in countries like Spain, Germany, Finland, Netherlands, Denmark and Canada.
This is why FP in the summer have asked KLT to prepare for a sale mid/end of next year, opening up for bid’s straight after the year end result have been published.
It was always going to happen you can’t treat your customers with outright contempt for the last three years and not expect them to vote with their feet. This will be first of many as everyone hates what Keyloop has become and is now a dying company on the slippery slope downhill.
What a fantastic job (for Pinewood) Tom and his KLT sycophants have done since buying CDK. They have now lost the Marshall Group, 4 of the top 20 groups are now with Pinewood, how long before the rest go?
A way of removing bureaucracy you say? Start by removing yourself and give back the power of decision making to the people who knows our customers and products. Maybe Tom should invite the man on the floor to his next BBQ party if he want a correct view on the business, instead of the group of happy clappers he invited, that live on a lovely pink cloud and who don’t dare say anything negative.
“So you can say categorically that telephony or networks will not be sold off?”
No they can’t. Fact.
Yes, definitely rewards for the few not the many which is a key reason why the business is performing so badly. Totally ineffective reward and recognition process. Very expensive KLT members earning eye watering amounts cannot do anything with such a demotivated workforce. Since FP have taken over we’ve all been sc--wed with stock entitlements taken away, below inflationary pay awards, merit deferrals, unreliable bonus payments (if at all). There’s been constant offshoring to low quality shared service centres with high levels of employee churn. This all leads to unhappy customers and employees which does not result in a successful and sustainable business. Major red flags for anyone wanting to take over this business in a few years time!
So you can say categorically that telephony or networks will not be sold off?
We have no intention or desire to sell or offload individual divisions of the business. A potential sale may occur in the next 2 to 3 years, but it will involve the company as a whole. Restructuring is essential to ensure we are well-positioned for the future and to continue providing an excellent experience for our customers. Recent redundancies were part of a strategic shift and are not as extensive or widespread as some might suggest.
So the the strategy is to continue the streamlining ready for sale. Sell off telephony, networks, engineering and outsource hosting to the cloud with minimum support in house. Move support to off shore fully and close as many in country offices as possible. Outsource all implementation to partners. It will be wave after wave of distress so KLT make their six figure FP bonus. It’s their playbook that rewards the few over the many. Customers are not important so tell anything to keep their cash.
Hosting, engineering and services have had cuts, which doesn't really make sense. Looks like closure is being hurried along to fall in line with fire sale. can only imagine more will go before long. Expect an imminent visit of the HSE and officials due to staffing, or lack off.
You'll probably see less and less comments, i don't think thelayoff.com is well known in India.
What happened to the mayhem? I haven’t seen or heard anything.
What has happened in Bristol?
Murmurings of another batch processed today
Any more news on redundancies?
Fake news - YES, as with everything Keyloop communicates to their customers and on SoMe. The issue is that the customers of Keyloop is not as blue eyed a blond as Keyloop own communication and marketing department. There is a reason why Klt spends more time visiting customers to prevent loss, than on what is their job - come up with a modern and usefull strategy for the benefit of our customers and also Keyloop. Wonder when we will see the next klt member exit Keyloop?
So no more details? Fake news?
Will there also be layoffs in Germany?