The most indebited non financial company on eath AT&T is bolstering pay for 'front-line' workers amid growing demands on networks? why? why are they doing that? umm....
suddenly they care about their employees? after years of layoffs and abuse? hard to swallow
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This will help Randy keep more of the high paying jobs we are accustomed to. Thanks Randy.
OmG, are you suggesting Randall is high fuctioning? LOL
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Post ID: @nye+149O7wt1, Randall:
are you drinking again? STOP & GET HELP NOW!
No loyalty from some workers. Get paid well, truncates right around and bash the company. Ao no letup even during tough conditions.
Why does anyone think RandyStank care about the Long term success of at&t? They care about the quarter to quarter results, that's it. Anyone paying attention at all during the last 7 years would see this as obvious. Randy enters the public eye when he wants something from the government, gets it, then heads back behind the shadows, ignoring whatever he promised and reaping the personal rewards.
If he ever had any integrity, he sold it long ago in pursuit of his greedy aspirations. He loves Stanky because they're basically the same person - though Stanky somehow has less social tact.
Seems that this bail out bill might force Ratty's hand. Current version of the bill says if you take the bailout $, no buy backs and no dividends. So this will stop Ratty from enriching himself. And with no dividends, T's share price would tank I would think. Who would want to own it if it paid no dividends?
Will this cause Ratty to finally leave? Probably not.
Will this cause Stinky to leave? No
Will this cause the Board of MisDirectors to leave? No
Will this cause Zucher to leave? No
Will this stop the outsourcing overseas? Watch Ratty accelerate rebadging!
I am sure the lobbiest are working 7/24 to get these provisions out of there so that Ratty can continue with BAU.
may be people dont want to hear whats going on, what about the executives? the ones who will cut corners, even to the point of breaking the law? Rebadging is that even legal?
who cares? corporations run this country, there is nothing anyone can do.
Randall had time to adjust, 10 years of company failure, leaves us in precarious situation, he is just mitigating the backlash.. lessen the intensity and grief and pain he had cause..period
by Moving its call centers offshore is hurting AT&T
A focus on short-term cost-cutting leads to lower customer satisfaction, lower revenue and of course, the loss of lots American jobs, that canot be undone by 20% temporary increase.
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Six months ago, Kanika Holloway, a mother of three in Ridgeland, Miss., lost her job after AT&T closed the call center where she had worked for more than 15 years. Since then, Holloway has struggled to find a job where she can still keep up rent payments and stay in-network with her kids' pediatrician.
Her story is not unique. In the last six years, AT&T has cut more than 37 000 obs and sent them offshore. It is a leader in the pack of corporations that continue to offshore lower- and middle-income American jobs, even at a time when Americans are paying close attention to who creates and maintains U.S jobs. By choosing to shutter more than 30 call centers in the U.S., AT&T has pulled hundreds of jobs from small rural communities and urban centers.
What is the logic of AT&T's business strategy? How much does AT&T gain by closing call centers in Mississippi, a poor southern state where labor costs are already low and moving them to Mexico and the Philippines? Can't AT&T calculate the net effects of this strategy, the marginal short-term gains in lower labor costs versus the large losses in customer confidence, worker loyalty, revenue generation, and a growing reputation as a callous bully at a time when consumers increasingly care about corporate social responsibility and American jobs? The gains don't offset the losses, and AT&T should know better.
For 20 years, I've examined the effects of outsourcing and offshoring of customer service work on service quality and corporate profitability. The empirical evidence is clear. A focus on short-term cost-cutting leads to lower customer satisfaction, lower revenue and of course, the loss of good American jobs. In sum, bad news for consumers, companies and workers alike.
Yet AT&T continues to pursue these strategies. Why? Their decisions are penny-wise and pound-foolish, saving money in the short-run and losing loyal customers and loyal workers over time. And the costs of replacing loyal customers and workers far outweigh the short-term gains.
The negative reputational effects for AT&T are also noteworthy. Earlier this year, more than 40,000 wireless and wireline workers went on a three-day strike protesting AT&T's failure to provide meaningful job security. Only a year ago, Verizon thought it could take a strike and beat the Communications Workers of America over similar issues, the outsourcing and offshoring of jobs. Their stock price plummeted, and to Verizon's surprise, consumers sided with the strikers. Verizon settled and CWA won.
A recent report by CWA revealed what happens to the jobs that AT&T has moved to overseas vendors. Across the board, the story is the same: workers' wages in developing countries are inadequate to meet basic needs, with hourly rates as low as $1.60 in the Philippines and $2.36 in El Salvador, and management pressure to reach unreasonably high quotas leaves workers fearful and exhausted.
Workers oversees experience degradation at work, penalized, for example, for taking bathroom breaks. And because workers in offshore locations receive poor training, they can't meet the expectations of customers — AT&T's 135 million wireless customers — whom the company should value as its lifeblood.
- S.-based employees at AT&T's internal, corporate-run call centers know this all too well. A whopping 85 percent report that they have to clean up vendor-generated customer problems multiple times per week, cutting into their own pay in the process. It's an endless cycle of increasing responsibility and declining compensation.
And the country is watching and taking note of AT&T's unsustainable business practices.
Recently, a bipartisan group of senators and representatives introduced a bill to stop AT&T and other companies from offshoring call center jobs. Congressional scrutiny of AT&T's offshoring activities is growing. And customers and Wall Street investors are paying attention, especially after AT&T experienced a record loss of wireless subscribers in the first three months of 2017.
By getting rid of their corporate-owned call centers in the U.S. and replacing them with a global network of dozens of call centers across nine countries, AT&T has lost control of a key source of competitive advantage: its customer base.
With $164 billion in annual sales, AT&T has the resources to move beyond its short-sighted decision-making and end its heightened reliance on offshoring to vendors that pay pennies and care little about the quality of service. It's not just the right thing to do for parents like Kanika Holloway and towns like Ridgeland, it's also the smart thing to do to for competitive advantage as customers are paying attention to the quality of service as well as the values of the companies they do business with.
Use bailout to payoff leases, close those stores, create a surplus.
It’s a pretense to get some of the bailout money to pay dividends!! Also, funding of Randall’s golden parachute later this year!!
Randall adjusting like any smart person would, disgruntled employees complain. Just another day at AT&T.
This is exactly the kind of behaviour the defines leaders, T the reactive type, while seeing the company crumble to the financial pressure woyld do anything... if in doubt ask shankar.
Yeah, Ratty cares about his employees - himself and Stinky!
Must be a requirement of the gooberment bail out that no doubt he has figured out how to tap into, Perhaps some fine print from the FirstNet contract? Good thing we got FirstNet or we would be much closer to bankruptcy.
Ratty will use all the creative accounting skills he can mustard, to enrich himself and his cronies. Whatever crumbs he sprinkles down the ladder are just enough to tap in to the gravy train before he pulls his golden parachute.