More than 70 percent of the errors and rework we have are by offshore employees. Providers and members don't want to deal with offshore employees.
If I were CEO I would cut my salary and every top executives, no one needs that much money!!
Bring back profit sharing payouts. Mandatory cost if living increases on 01/01.
When bottom end of payscale increases (it does every year) make that small increase automatic to all in the pay range.
I could go on an on about fixes needed as I have worked in every area of UHC as I wanted to become versitle. However over the years all I realized is how messed up and terrible UHC is. I'm all about members, employer groups, and providers. I never let UHC take anyone that I worked close with for a ride. I made sure if we didn't cover it and it was our error that the member, employer group or provider had everything they needed to file their DOI complaint. It never got to that though as once they knew I was going to legal they paid.