Why Salesforce Outsells CX 9/1

I remember standing in front of the crowd of CX Pre Sales in Malaga. And doing training how to win against Salesforce!

The problem?

When I asked the room (20 -30 people) If they want to know

Why Salesforce is overselling CX in 9/1 they didn't even want to hear it!
One guy started shouted on me
They complained I dare to disagree with official strategy
Outcome?

I decided to leave Oracle and return to Salesforce because Oracle CX in Europe was travelling circus not a sales organisation!

They measured sales by having “discussion” with the customer (in other words customer was willing to see hundreds PowerPoint slides)

But of course as everyone know CX didn’t need to sell number was always comfortably hidden in Apps West Europe!

Now someone start to ask why Salesforce outsell CX 9/1

No surprise

Comment! It's anonymous!

2 replies (most recent on top)

Comments about SFDC product in Oracle, “Pig with lipstick”, “All marketing promise and no delivery”, “TCO and app exchange is a waste of time”.

All from a place arrogance and hubris. Yeah the Oracle stack may be on all Oracle owned technology but that’s like the London water companies boasting they still use the same lead pipes laid in Queen Victoria’s time.

In truth, it is easy to deploy, CRM does enough to move an excel spreadsheet sales division into the realm of transformation and then it becomes easier to grow the footprint. Land and expand. And expand. And expand. And expand.

I take my hat off to all at SFDC who have proved YOY and QOQ that singular focus on growth supported with strong marketing will yield positive results.

Does this surprise you, really? Oracle will seek to blame everything else except the train wreck spectacle of a huge organization trying to keep competing plates spinning while charging the audience a fortune for the privilege of watching.

Reach for the ejection seats handles, Mav ....

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Why Salesforce Outsells CX 9/1

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