Perhaps the biggest fraud at Fiserv is the associate engagement survey. The electronic payments division makes the survey score a determining factor in each associates performance review. Meaning if the associate doesn’t rate management highly, the associates pay is affected. Tom likes high scores because it drives his million dollar yearly bonus. Yes epayments you are working that hard to make your bosses millions. Feel played yet?
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Very true, OFD has broken many things with their ways of doing things and the customer, clients and OFS employees get the fallout.
The surveys are a joke. My unit and my personal ratings were top notch. At least 20-30% points higher than my OFD EVP. And there is a RIF coming while interviewing for the same positions being RIF. Not poor performers either, just someone has to go from OF. Yabuki has let everyone down letting FB piece of s—t into fiserv. These OFD s—ts have created nothing but chaos using the failed methods of their past. Remember to vote your stockholder proxy and get rid of the OFD trash on the board.
Engagement surveys are a complete joke!
The next step will be Sapience filling it out for you on your behalf.
So you all think you’re giving honest feedback , at their request, to improve company operations and it’s being used as a tool for executive bonus and staff reductions ???? How is this place still functioning
No need to change your writing style on the survey to mask your identity. With the software installed on Fiserv laptops, FB and cronies will know exactly who wrote each comment.
I don't know about all areas, but in my area engagement survey scores determine which (direct) managers will be let go. Only the scores of certain questions determine if you manager will have a job next year, and the questions that matter are not obvious that is what they are measuring. The questions are the generic "I would recommend Fiserv..." is the type of questions that applies to your direct manager. You the person taking the survey are thinking about the upper management in the company when answering this question, but the upper management thinks that you are thinking about your direct manager (apparently).
If you want to keep your current manager, you must score every question very high. Unless your manager tells you exactly which questions matter. (Likewise if you do not like you manager, you can wait until they are promoted to Director).
I also have a conspiracy theory that the reason they did the very strange reorg a few years ago was to be able to cross reference every employee's writing style and determine exactly who wrote every comment. Also, if you make your comment obscene enough every point you make will be addressed over the next year. Nice try, but I changed my writing style that year.
The real question is, "how are you going to fill it out next year?" (Assuming you make it that long). I see two choices to show dissatisfaction. Scoring everything low (except the questions that apply to my manager). Or not filling out the survey. I am still undecided but I have most of a year to think about it.
This will probably get worse across all divisions with the new senior management teams in place.