Thread regarding Macy's Inc. layoffs

It's not just that management doesn't help on the floor, if you are a neighborhood store, you also don't have many colleagues on the sales floor either. Not having people on the floor may save hours and payroll, but it isn't helping drive our profit if the cosmetics inventory we did last night is any indication. We were missing so many impulse cosmetics items from our open sell fixtures that there is no way we can be making money on the stock we sell, not with the number of shoplifted items we have in our store. Just one OAPM and an unfilled detective job means that anyone can shoplift in our store. No one even calls for AP anymore because we are so used to no one answering. Whoever decided to virtually eliminate the AP team should come work in a store and see all of the shoplifting that is happening. We see people steal every day and if we try to stop them we are fired, so whatever we are saving in hours, we are more than losing in stolen merchandise.

We were missing so many items from what we were supposed to own that the OAPM kept the inventory team until well into the morning looking for stuff that just wasn't there.

Why doesnt management ever help on the floor? They "visit" for 10 minutes and then head up to the offices to stay all day.

Why not Macy’s look at the one day sale 27.99 comforter sets pure garbage,Amazon is still better!

Post ID: @ZYXtSqp-hha - Is absolutely correct in their impression on the store sides and engagement / interaction with the store teams for order fulfillment and in-store sales.

Very well rounded dialogue and right on par with both engagement and execution.

However:

Post ID: @ZYXtSqp-jxr - Is drop dead wrong about the .com

The .com sector has been growing by at least 20%-37% year over year sense its inception. The .com sector is poised to take control of the company in the very near future in both gross and preferred shopping if done right.

Macys will never compete on the Amazon level as Macys does not sell car parts?

However for clothing, home furnishings, shoes, beauty and home. There will always be a market for better quality of goods than those found on Amazon. And if there will always be a market "Why Not Macys".

The reason stores are receiving all of these orders to fill in the first place is because the online .com sector is on freaking FIRE...! And cannot possibly keep up with all the orders, so we are asking the stores to assist us in the combined effort of (SUCCESS).

We as a company will never grow or do better until each and every single associate are on the same page as to who we are, and what we are here to do.

At my location as a Dir. when someone ask what do I do. My reply is not bias and not derogatory. My reply is " I am a member of Macys, who is focused on success in what ever that looks like." that's it, end of story. No titles, no sectors no excuses.

It is incumbent amongst all of us to be a diplomat of the company and a successor of its work.

When someone tells me at a store they are a manager, facility, sales etc. My reply has and will always be - "And that is all you will ever be".

Followed by a quick let me elaborate -

"When you put yourself in a closed off title or sector, you disable your ability for creative thinking and constructive thoughts that could be the next big idea that will never come to fruition. Please by all means, take ownership and pride in who you are, who you work for and what you do. You very well may be the big idea CEO, but you'll never know your fullest potential until you have tried, and tried again."

For leaders - "Don't just grab a coffee and head to the office, make every moment count. Join your team in the fight. Show them your willing to do for them and they will respond that back to you."

Shake a hand, know their names and their stories "each one of them" and mean it.

LEAD FROM THE INSIDE OUT - and LISTEN UNTIL IT HURTS

Sounds like the only successful customer sales plan—-let all store and district management positions do all the POS customer interaction floor sales tasks; as a result, measure the sales results. Just let sales associates stand-back and observe how it’s done. This expense could be urn account “training”

Have you read where Amazon is going with Rite Aid pharmacy’s? People are tired of package pirates. A system is in place with BOPS. Think how quickly Macy’s has adapted! Macys now needs to make relationships with other retailers ( like they are doing with d---s in Story stores). Why not capitalise on the traffic it could create?

Fulfillment sends them out the door,who wants to stay pick it up and run for the door.

Wow good details. I’m guessing the answer is no.

Until the front line team (the associates) get what they need in the way of training, help (more associates) and leaders (not managers) then the company as a whole will continue to trend down.

.com alone can not save us. Without a physical presence we will be directly up against Amazon and will lose that battle every time.

OMNI and credit are what are keeping your doors open. Your store manager needs to work with two strong leaders to drive results. In high performing stores, participation and consistency are the keys. Can every sales manager tell you where each associate is at? Does everyone know what their goal is every day? Does a sales Mgr go over goals, where they are going to come from, who is new, who is a non- participant each morning and afternoon at turn meeting? How do you celebrate? How do sales managers and my shop captains assist? Do managers communicate every hour to know where they are at? Do you do assist blitz’s for underperforming areas and then celebrate results?

As far as OMNI - every colleague should pick 13 items each before store open. Sales managers should open registers and move colleagues around to help in other areas. I have been in doors where beauty helps in shoes - Mens helps Rtw - kids helps intimates. A sales manager should lead this process each morning ( know where call offs are, know where new colleagues are, and know the top areas of fulfillment are each morning.( on my store - fulfillment tool). This manager should partner with 1331 colleagues to pick in areas over 13 units first. If you don’t have 1331 scheduled, fill those shifts. If the shifts are not there, talk to your OAPM. Are announcements of the plan communicated to store team each morning - “Kira in men’s collections, you have eleven picks. Mark in home, we are sending you help-etc.

Lastly, how are you on boarding all of these new colleagues? Do they know they will be picking for the first part of their shift? Do they know the importance and timing of it? Has it been tied to path to growth? ( Bops brings foot traffic in store to increase sales - fulfillment makes old goods turn faster to get new fresh goods in the door)

Credit users spend more in the store - if a conversation is done correctly ( not at checkout).

What a great post

A+