I am sure we have all heard management say: "It's all about me, take care of yourself, and it is a business decision." Whenever people hear these things they lose faith in humanity because when each person is out for themselves, we have people going in many different directions causing chaos and lack of accountability. State Farm never used to be that way and did not become the #1 insurer with this attitude. They were a learning organization and were always there to help someone "realize their dreams." State Farm has lost the values that made them great in exchange for numbers. Little do they know the numbers will naturally fall into place when the values come first. A writer on this site mentioned a car race and driving in the rearview mirror. Fine example. Focusing on the numbers and not the values will lead to the demise of any company.
Look at the shootings. The ultimate selfish act of taking another persons life. Only thinking of yourself leads to chaos in society, families, and business. Do we think State Farm will ever go back to the gentle caring values that made them great. Numbers are history and follow people. People are the leaders that create the numbers and define their value.