Does anybody else notice that it seems like the EOM claims model is finally collapsing? The latest communications received from management are threatening, condescending, and have an ominous tone. It looks like we are going into full panic mode now.
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Claims has become a victim of Goodhart’s Law
@UhVGzFR-pxz - 8 claims is perfectly doable if you have no inventory, no mail, no calls, a small territory, and no Large Losses. Oh, and if you don't have to stop to use the bathroom or eat. I can go multiple hours in several directions from where I live on claims. There is no way I can do my own work, let alone the work I am inheriting, and I have over 10 years experience. This pace is not sustainable.
Get back to work tippy
Working in claims and there are no problems. Things are running great. More fake news from the disgruntled.
There are people scheduled out 3-4 weeks that are leaving 7/31
And now watching TMs in Injury, Property handle claim rep work in addition to their own assignments that seem to be adding on by upper management.
So now being treated as salaried and time card.... labor laws? Attempting to to run off tenured TMs to replace with 5 year experience to save on pension....
It looks like we are going into full panic mode now........and yet we keep doing the same thing over and over again expecting different results, which of course is the definition of insanity.
EOM is deadweight but not the overreaching problem. The model for claims is simply wrong and expectations are unrealistic.
Understaffed and now replacing experience with new hires that will leave within a year probably.
Executive refuses to consider the possibility the model was wrong. They have ruined a once great company.
Not sure what the author is talking about. I know this though and that in proximity the model, if that is what it is named, has assigned the job of three people to one. This model has determined that 8 claims should be closed weekly. That may be doable in a perfect world but claims and the”merits” of each require varying amounts of time. If EOM is not collapsing I feel like I am. Scheduled out for a week already and not enough time for anything else at work.
Contract
Next on the chopping block- agency. The new, "new" contact is inevitable.