Thread of aggravations , frustrations , complaints , insane shopper stories etc.......... lift the weight and laugh because it's all that we can do at this point.
9 replies (most recent on top)
I never implied that the softlines lead was dangerous. Whatever that means was a question posed and I answered. I am not going to get in a shouting match over the moral equivalency of human killer vs human killer , all of those are equal in my eyes . The fact that anyone wants to defend someone who kills human beings for sport is the problem .
Also, gang members mostly kill rival gang members. The people who shoot up a bunch of innocent bystanders are usually white males...
@2tmy ~ i highly doubt that the Hispanic softlines lead described in the story was a member of MS-13, let alone a "dangerous" individual. The customer was just a flagrant racist and i am not one to throw around the term "racist" like most other people do these days.
Having a meltdown because you didn't get your way is one thing, it's a completely different ballgame to be yelling ethnic insults and telling a person that they need to go back to a country they might not even be native to and saying that the people of their ethnicity are a danger to the country on top of that (Newsflash, people from ALL ethnicities and national origin are dangerous!).
I love the lizard story, @1oci. :-)
America is in danger (whatever that means???). we have people that are willing to defend MS13 , it means stuff like that.
Interesting story from @TcNCuPr-1vhc the crap Sears sells is junk now adays. I think the problem is this life time warranty things should only exist in certain products. Some should come with limited warrantys (say maybe 5 or 10 years) to me thats good enough because a business no matter what still needs to make money.
Now let me tell you this. Buying an expensive lawnmower that didn't even last an year and is having problems is junk. That is the problem with this strict warranties also the manufactures now adays making junk yes they are shiny, but overall they junk.
Although the customer did take it a bit extreme I understand his/her frustration spending so much on a product for not to work is just outrages junk. To me the reason you buy a new product is to have peace of mind you know a new product should not fail within an year at the very least. Course products arent perfect than being on that warranty time frame make it easy and let the customer exchange with valid proof of purchase.
i can't say I disagree with the person with the freezer , under 10 years and it should be under warranty and food replacement, that's only common sense. The lawnmower, I am old and I sort of fall on his side too. The craftsman name should mean 100% replacement if something goes wrong, ever. period. I guess us older folks were spoiled by Sears former corporate policies. That being said I have tools that are 70 years old that are craftsman that I still use. These are the reasons I and my family used to buy Sears products. Although the guy with the mower had me howling with laughter, that is something my dad would have done. Anyway, my contribution to the ball pit, I was in Kmart buying mulch and some plants for the garden and I kept seeing something move out of the corner of my eye. Every time I would move on from looking at something it seemingly moved with me, I thought I was either going crazy or it was a garter snake or something of the like. It turned out to be a Chinese Water dragon lizard. They are a bit like an iguana except often far more personable with people and pet like. I saw him on the side of a palm tree and every time I would walk he would jump in that direction. Well, I turned to start off toward the register and I ended up with him on my shoulder. He was a juvenile then , and he is still my good buddy over 20 years later . The location he came from is now closed , He is a chill dude though. We checked before I brought him home and made sure he was not an employees, they posted my phone number in the break room in case someone brought him from home and could call me anonymously just in case he did belong to someone . I named him Sebastian lol .
Laughing so hard at the lawnmower guy that I'm crying.
A "Valued Member" of ours came in with a lawn mower months after the return period closed. As I was an L&G associate at the time, I told him that we couldn't return it and the only thing we could do is send it out for repair which would take some time. He didn't like that and asked for a manager.
So the manager comes over, asked what was going on and the customer said I refused to take it back. She asked for his receipt and saw that he was over 30 days. He started yelling "I'm never shopping here again!".
When he was asked to leave, he was outraged. "IT! IS! MY! GOD! GIVEN! RIGHT! TO! BE! HERE!". It didnt help that the manager was a younger Latina gal so he made sure to throw off some racist remarks for good measure, including telling her "why don't YOU leave and go back to Mexico!".
Since he didn't get what he wanted, actually wheeled his mower to the center of the store, STARTED the mower and huge clouds of smoke filled the store to go along with the rough puttering. It was a busy Saturday afternoon and he made a scene. Everybody was shocked.
As it puttered and filled the air with the stench of gasoline, he yelled "SEARS! DOES! NOT! STAND! BEHIND! THEIR! PRODUCTS!" and was cursing up a storm. The Latina softlines lead tried to get him to stop, but he just fired off more racist remarks and incorporated that into his speech as to why Sears was becoming irrelevant and how America is in danger (whatever that means???). One of the customers nearby actually ran over to the guy and told him to shut it off, taking the mower from him. The angry lawnmower guy threatened to punch the hero customer that saved us from CO poisoning. Little did the lawnmower guy know that the hero customer was an off duty cop.
Another time there was an upright freezer dumped at the front entrance of our store before opening, full of rotting meat. Someone had dumped it there sometime before the opening crew showed up. Obviously it broke down and they were mad at us. The store manager had to call the waste company to come pick it up.
I had tons of things thrown my direction. Usually it's a hand tool that can't be covered by the exchange for one reason or another. One guy used a metal pipe on the handle of a standard ratchet to change a tire. The handle was bent almost 90 degrees and there were actually stress cracks in the metal. I flat out refused to replace it or rebuild it because it was not used as intended. Even if I wanted to rebuild it, the guts were jammed together from the extreme torque. As I walked away after putting up with his verbal assault, he threw it at my back. It didn't hurt but it was still assault.