Anyone heard anything about the status of the whole commitment coaching system. Seems shady that one rep could potentially be terminated for not attaining commitments that other reps never had to do in the first place. Also seems easier for managers to manipulate the "coaching" system to get rid of reps.
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Hrs job it to protect the company from
getting sued, not protect the bottom line. I was in management and reported a DM for an issue to the anon website. I got called on why I did it.
@TQ7 Can you please stop rambling.
Commitments are a way for management sm, gm and dm to track your progress. It simply is a way for management to document that they along with you (the rep) are maintaining productive behaviors. If you do the behaviors (which is your job anyway) then you have nothing to worry about. It will only help you to be better and make more money. If you dont di the behaviors then yes, it's time to worry, and honestly, it's not asking much, just to do your job (sell)....if you are unclear about a commitment, have them explain and notate. Also, get management involved, it's easier for them to understand what you are struggling with if they are in it with you. Don't stress too much, you can do it
The commitment system is just another way to coach out reps. I see the favorites and high performers given softball commitments and never even coached on their commitments. I see SMs go up to their favorite reps and tell them they're going to do an observation on that person's next sale, so pitch a hum or whatever. Meanwhile, if they're trying to get rid of a rep they'll hide and peek around a corner and come in at the end of the sale and say they didn't see you pitch a Hum or whatever your commitment is and it will go in your digital locker. You try to say you did and they just say they didn't hear you. Well yeah because you weren't there for 99% of the conversation. Doesn't matter. Or they'll stop you in the back after the transaction and ask if you pitched anything. You tell them you pitched two pull through items and they just say well why didn't you pitch a Hum. Then it becomes a negative coaching. SMs can write whatever coachings they want and they don't have to tell you they're even writing a coaching. I pulled up my coaching portal and found a documentation I was never told about. I told my SMs I wouldn't put anyone into Salesforce without the person being present and consenting (because it's literally against company policy, and the law, to do so) unlike other people who were just entering random people into Salesforce to get spammed with text messages without their consent. Now I get singled out "did you get a Salesforce lead?" after every transaction whereas no one else even gets asked because the SMs look the other way on them abusing it. I have learned to write up my own documentation and I suggest anyone else in my shoes start doing the same.
@4cox I fail to see how being given sales training in a sales role is negative. Also, the system in place used to be if you didn't hit particular metrics you were put on a PIP. With behavioral coaching, it is the actions you said you'd do that you're held accountable to and not being shady and slamming to hit a number.
I'm not for or against the union, I just don't agree with many of your arguments.
Jesus f--- balls could you screw up the English language any more than you just did?
Union has been always a great thing as far as one knows, since based on some factual info, one can say that they have won the fight against the cruelty of the management abt pushing unnecessary products to the customers, For example they did their job vs we hustlin our asses off till we open doors for them, Union has been there for their “ Commission Structure”, they have in fact WON their attendance policies, no hard treatment for someone who haven’t been able to make their goals for a particular month, no questions asked about performance in general bcz for that they have specific parameters they judge everyone’s efforts & base their customer service which is primary & keep their customers happy where as we’re given training abt “EARN THE RIGHT”, just a waste. I mean what r we??? Used Car Salespeople for God’s Sake? NO & a big NO!!!! We work for the number 1 company in US & we represent Verizon, but r we helpless under the shady a-- management, not just GM, but our DM & DOS plays an integral role in screwing our own customers’ VS keeping them, Oh Yes We Are!!! One sale goes by, no opportunity on anything & then we look like as if we did smthng wrong, wtf????? Is that how the culture of the company works??? Union has always been there to protect an employee bcz he/she is still performing whether it pays the mngmmt or not they’re still doing their job. Now we might see whining & crying from SMs abt this comment but guess what people? We’re not deaf or blind not to b able to see what’s called mind games!! And hey guys remember to say NO to smthng ya’ll don’t agree with in them so called “Commitment Coachings”, ask’em details, Who, What, When, Where & How questions, the same ones which they wanna ask us while interacting with our customers. We’re not sure if the CWA is actig upon it or not, but chances are they might very soon though. For us, it might be IBEW, which Verlieson hates by passion. Let’s see & compare what’s wireline is offering vs what’s wireless slavery has to offer. We’re doing Managers work & not getting paid for it. If someone wants to review what’s AT&Ts Union has done, go on Google & search for their current contract with AT&T, we’re not stupid, we’re nor DUMB, a NICE try again from Management to see if someone has the guts to post abt this BS. Sorry folks, get that straight. If not today then tom, Union WILL form & there is nothing ya’ll can do abt it. Yes one thing: “COACH” ur God Damn Self, don’t b sitting around etc, do some sh--....u know what I mean??? Yeah Bruh!!!
How's that union working for At&t, I know several people that work for them and the union has no say about their quotas or saving jobs, stores are closing and it appears they will close far more.
VZW reps put themselves in this position so you have no one to blame but yourselves.
Verizon changes quota to make it harder to make money. Was anything done by employees about this? NO
Verizon removes positions from stores such as tech support and customer service and dumps workload on sales reps. Was anything done by employees? NO
Reps just sit their and take it. SHEEP SHEEP SHEEP
We are NOT supposed to say yes to the coaching we don’t agree to. We should just say no or if they still send it to you, then reply back to it in the email, that they did approach u with it & u didn’t agree with it, this way it gets documented and we have proof of it. The only problem here is, they might get after us for every little thing and make our lives miserable. The way they sugarcoat everything & say that we’ve made the new commission structure better is also part of it. They’re doing social experiment to see how we get affected, if we still agree with this modern day slavery or do we leave.
What can be done though?
HR’s office is about to be bombarded with either emails or store visit appointments I guess. First of all, they can’t fire nobody based on performance, if they are trying to, then we must reach out to the people above the DOS bcz that’s where the chain of corruption starts, down to the DM, then GM and good for nothing SMs. We should directly reach out to the VP and/or training & HR as well.
OR there should b a Union at this point, plain and simple. Enough dealing with this unwanted stress and harassment.
If you don't sign the coaching your still going to be written up. We get 4 bad coachings a month and we are written up.
Commitment coaching has been happening for a long time in my area. Managers get to pick and choose who they happen to see following their commitments and who they don't.
Personally I just follow my commitment when I'm being watched and then couldn't give two sh--s the rest of the time
" I will walk every customer to the HUM station and talk about Hum with them and tie it back to their life"
LMAO
There is something going on with the commitments and that’s absolutely true. This is just ridiculous. They’re not allowed to do that, this is unnecessary pressure and most importantly if we don’t agree, we don’t have to sign the coachings or commitments. They want people to quit or work their a-- off for much less money.