As I understood it, that meant doing what you are licensed in and not work beneath you, but we are now expected to take on the duties of the CHEs. Talk about a waste of our time and talents. No offense to CHEs but we were not hired to do this kind of work. Rather than eliminate the CHE role, why not keep them to do the administrative type work so we can spend more time helping our members. It seems like a much better use of resources to me. We could reach more people per day.
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We also had a lot more declinations back then. Too many surveys too often is a great way to increase declinations.
Yes, below poster, but several years ago there wasn't a minimum expectation of 10 unique member contacts per day. Those of us who were here then had a lot of time on hands; not true now. That's one question, will productivity expectations be lowered? I'm guessing not.
Several years ago when I started we did our own mdats and we had to do them every 6 months
Below poster, if there is a possibility of fewer calls to fewer members by phc's with 2.0, then another layoff in Nov totally makes sense.
My coach told us we (phc's) would be calling a smaller group of members more often with 2.0, but I think that was incorrect. We are not nurses with medical advice to share, and if we just were calling with surveys every month, that would definitely upset many of them - more than they already are - with all of these calls.
Our team is ordering our own Healthwise articles but still referring to CHEs for anything else. The first phone call to a new member can be so time consuming. I guess we will have to do the MDAT first before we address anything. Plan on an hour phone call per new member. I hope we don't have to do the ROI too! I guess this was all part of the initial layoff plan. In answer to members getting more calls, 2.0 is the exact opposite of that; giving members and HCM RNs more flexibility. This has not been presented in whole yet and is still a mystery to us at this time.
Right. So we will be spending a disproportionate amount of time chasing overdue mdats for members we've never spoke with, while trying to get healthwise to work. And who knows what's next...
On top of that, fewer and fewer members are answering the phone due to repeated complaints of too many calls from Humana. I've never struggled like this before.
Yes, the pressure keeps mounting. I know it's insensitive to say this, but those who were laid off recently, are better off. The recent changes seem to be aimed at making more of us quit.
Did anyone see the most recent email this afternoon? The RS's will no longer do the mDAT starting with new enrollments on Monday 9/25. They say this is so that the care managers can have the benefit of doing the mDAT themselves and learning about the member on the first call. Here's another job duty added from a down-sized position, just like having us take over ordering Healthwise material. fewer RS's, fewer CHE's, more tasks for care managers. No emails received about lowered productivity numbers for care managers, though!
I have not been told that.
Seems some of us are being told not to task the CHEs for anything now, including OES, but other teams are not hearing this. Has anyone been told we will be doing OES and ROIs too or is this pure rumor and speculation?
Nothing missed communicated to you from them or us because we get talking points meant to try to keep us going on like we are. Remember how excited they said they are with the new Health Services even after all the layoffs! I feel like they are just stringing us along- until- bye bye Felicias! Just a heads up- but if someone really knows what we are talking about- speak up!
"Have I completely missed the the communication about how this will be implemented, along with some sort of timeline?"
LOL. What is this "communication" you speak of? Vague references at self-congratulatory meetings with no actual details, yes...but if by "communication" you mean clarity, transparency or useful information, perhaps you are new to the company? That's not how they roll.
"Does this mean the members left on our rosters will be called more often? They don't want more calls."
It is not about what the members want or even respecting their wishes. It is about reimbursements.
Communication has been so awful about what's to come. That Town Hall was a joke. We are all just left guessing.
Sending out education from Healthwise is not as easy as they presented it. Care plan documentation is worse than ever. They are making our roles more difficult at this time. It does not give HCM RN roles much confidence in anything that is coming in the next few months. Audits continue to weigh on us heavily. Stress levels are back up to the danger zone. God help all of us!
Probably why, pilots with new way are already going on. That is why I can't believe there has not been more on here about this. You should hear more very soon! Look up HCCP Graduation Survey. HCMs move them there as of now. The 'Ever Evolving 2.0' will let us learn our fate soon. Funny, we had the 'model' program, keep members, even the declinations. Now, they say we hear those calls, really are not doing much for them, so...let them graduate??? With fewer mbrs to manage, no way they could keep as many HCMs. Although, so many HCMs have left and I feel they only hired more to make up for that and get these members graduated so they will need less of the reg. tele HCMs.
Regarding the move to monitored: Is this why they are pushing us to get rid of red alerts by the end of this month? Will members just automatically move to monitored or are we telling them first? Have I completely missed the the communication about how this will be implemented, along with some sort of timeline?
Wait, what? How many members are going to monitored next month?
Does this mean the members left on our rosters will be called more often? They don't want more calls.
I'm confused.
Are they enrolling in HAH for HCMs? October starts Monitoring LOI for all HCMs. (Mbrs will go dormant) Those PHCs or HCMs that leave, the roster dibs go to Triage. What are the new roles coming out and who is going out? That meeting was just lame and confusing. CHE work can be done when your roster is so low from graduating Monitored members, plenty of time and fearing there will be no more metrics to adjust!
Are you a comedian? "Metrics will adjust" - pure comedy.
Are you a phc? Maybe the phc role, if it survives into 2018, will become more administrative to allow the licensed workers to focus on the members.
Of course, if there is more administrative work, one would assume metrics would adjust. There is only so much time in a day.