Cut all these IT jobs and move them to India, that's what's happening, been slowly moving this way for many many years. Good luck with that Chad, the people they hire are right out of college and are just looking to get some skills and go find a higher paying job. So you're getting people with no IT experience who are going to leave soon and so the cycle repeats again and again. But the biggest problem is that these people don't understand the business and how the code they write connects to what the business is trying to do. That's what all of us onshore people have been doing since the offshore people have no clue or desire to 'dare to lead', they just want to be told exactly what to do instead of trying to learn the reasons behind what they're doing. If you want to cut the people who aren't just code jockeys, good luck with that, you're going to get exactly what you paid for, and accelerate the downfall of this company
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"To the post id Post ID: @zjt+1sejYaFq - do not depend on system. When customers need force cutover for valid reason and tech is on vacation, you should contact the manager or director to appoint the back up tech. It's a team work to resolve customer's issue. Customer showing in Canada not in US can be issuse with IP geo location and it could involve more fix than just Lumen tech. There is a lot that goes on building infrastructure but proper communication is #1."
Not understanding this posters remarks or angle at all!! Look, I want all this to work as well...for the sake of not only my family but all employees families. Are you infering to me that these ongoing, multiplying issues rest on the field tech and their poor communication?? How can you have "proper communications" without "proper information gathering" first?? Here's another thing about the case...3 days of downtime and management running the "highest escalation" scenario available (as I'm told)....it took the field tech to discover 2 Administrator errors, 3 data errors AND PROVE to Lumen RED that we were not the PRIMARY??? It's funny to us doing the real work here that their escalation process is nothing but smoke and mirrors that continues to be an extremely saturated "term" used by SLT for the "optics" of customer obsession.
Merger/Buyout? What do we even own anymore that we can sell? Datacenters, CDN, Hosting, EMEA, Cloud, Fiber have all been let go. They even got rid of the Monroe and now Broomfield offices. It's a fire sale to the bottom.
"People are losing their jobs because their jobs are being replaced by AI."
Oh yeah? Which Lumen jobs are being replaced by AI?
Stop repeating d-mb stuff you see in the mainstream media.
People are losing their jobs because their jobs are being replaced by AI.People dont understand.Maybe LUMN doesnt make sense as a stand alone company but it very likely is being prepared for a merger/buyout in 2025.
Their gonna have to keep at least some US people cause apparently we could lose the US govt contracts unless we only have US people running the systems. They don't want foreign people accessing sensitive govt data and selling it to spies.
To the post id Post ID: @zjt+1sejYaFq - do not depend on system. When customers need force cutover for valid reason and tech is on vacation, you should contact the manager or director to appoint the back up tech. It's a team work to resolve customer's issue. Customer showing in Canada not in US can be issuse with IP geo location and it could involve more fix than just Lumen tech. There is a lot that goes on building infrastructure but proper communication is #1.
They tried this at centurylink in like 2012. Failed miserably, and they reverted most of it. Lesson not learned. Big shocker
That’s why in these new deals when customers ask for references we are doomed because customers we do have are unsatisfied with Lumen
To add to this posters thread, Here's a TRUE scenario for everyone...
Customer was forced off TDM services for RED DIA internet and HVS services. Customer had been running on RED DIA internet for 1 year and paying 2 bills because their IQSIP service was forgotten and never moved to RED. Customer was fed up paying 2 bills, took Lumen 6 months to discover this still needed done. Escalated HVS Hotcut came out for this work and Customer was completely out of voice services for 8 days due to RED network issues that were never resolved. Tried to get an escalated RED tech online....told they were out on holiday? 3 days later when we finally got someone to join the call....we had 2 hours with them due to a shift change at 4:00 pm EST and the next available tech would not be available till 11 pm EST??? They are doing work in the US however, we have to go by their schedules. As we are told, We have transformed to an IT Services company...Customer also has backup service w/ Lumen managed Firewall: customer GPS circuit coordinates, on Lumen primary, show them in Canada since RED cutover...our IT Services fixed it by making the backup (bursty, low speed provider) the PRIMARY, ticket closed!! We are in a heap of trouble with this IT Services being our main Revenue stream going forward.
We cannot even do the "forced cutovers" properly and this is one of many scenarios I have been involved with over the last few years...you would think we have had enough time for some of these same recurrinissues to be fixed but it has been the exact opposite, the issues are seemingly multiplying.