With both growth and profit. Sadly for some of you, the shopping experience means Agency, Marketing/Advertising, and tech platforms. All the things you claim are so bad, so unnecessary, and are driving away customers. Except they're adding millions of customers.
Lets hope the numbers are similar when your turn comes in the Claims and Service Customer Satisfaction Survey.
34 replies (most recent on top)
Wow I came back to this thread after getting lit up, nobody has anything to say? I guess I’m not wrong? Lmao I never ended a thread before but this is hilarious. Yo OP are you still submitting your cool tweets ideas for 50k a year.
I’m not hating, or trolling either, if you’re ignorant I’ll be ignorant too. Otherwise that’s how SF makes up for losses, and keep profiting. SF is like the hedge funds of insurance.
Dipping into morally right vs wrong investing is a different argument most normal people aren’t ready to have.
I’m such a troll.
Yawn.
https://www.insurancejournal.com/news/national/2016/05/24/409757.htm
LOL! @4nhp is not only a troll but a poser too.
uBlock or for real ad blocking use Lynx.
I really would like a link at this point of how you’re tracking usage through ad block, using ad block automatically declines tracking requests and most simply go unnoticed.
I mean you’re really biting into the 06 Honda Civic advertisement game again. Most successful people pay for the versions without ads. I realize you’re a peon marketing employee who may not have the funds to pay for those. People like me? I’m not a du----s I contract and tell them my worth. So I can definitely afford ad free services.
I can jump ship whenever I want, this page really shows me the idiocracy of this company leaning on a handful of investors, and tippy.
@3aju-the duck duck figures you quote include international which is irrelevant for SF conversation. The figures I used are U.S. only-updated January 2021. You obviously don’t deal with numbers or accuracy often.
I’m the last comment I believe I was getting referred to, of this is the case, why is SF only ad targeting gen x and older, and nobody young?
I’m yet to see a commercial I feel like someone in their 20s can relate to, Geico commercial simply calls everyone out and will call you d-mb if you are in your 20s over paying.
@3xnb+1aHesIbB Duck duck go alone boasts 25 million users.
I just very recently started using duck duck as I was a former user of other Adblocks.
Absolutely anybody who knows what a graphics card is has a sort of ad block.
Again you tried really hard to avoid the advertising brings stupidity argument, you proved commenters point by saying that.
Approximately 26% of internet users have an ad blocker. On any given day 18% in use. Scales heavily to desk top and drops off significantly for mobile phones.
Wait did anyone tell the person in marketing anyone with a triple digit IQ has ad block?
Sorry previous Commenter if I took the easiest and free dig!
LMFAOOOOOOOOO
Did anyone tell OP they work in a department specifically geared at swaying the mind of the stupid yet “marketing, advertising”? Last commenter let us destroy this person together to the point they no longer feel dopamine again lmao.
Also if you are wondering every job in marketing makes more than your standard CS by over 10 thousand dollars.
1eet+1aHesIbB I started out in your position also, don’t feel bad the scummy practice is getting the sale. I’m one of those people who grew up at 18, no support. Being a legal road worthy driver I am it wasn’t hard to understand auto insurance as a high schooler.
Most people sign sh-t @ like 20-30% interest I feel like that’s our average customer. I always felt like besides settling the claim I really just taught somebody who’s double my age how interest and taxes work.
Don’t put others stupidity on yourself on that one. Insurance is required by law to drive, in the court system I didn’t know only works for billionaires.
I helped 17 of my friends set up personal finances, none of my friends opted for State Farm insurance. Not the type of people who’d cry over a few lost bucks either.
Unfortunately in your delusional world marketing only brings in stupidity, most normal people will opt with what fits their budget and what’s legally covered vs not. He-l some people evolve and are only stupid for a section of their lives,
If you include me also into the list I’m not a worker/consumer either. Unfortunately I don’t watch too much pro sports to really be swayed to who insures my cars.
So claims never really gets the opportunity to deal with intelligent people in most day to day interactions. There’s a reason they filed a claim for their 06 Honda.
@2wdf. How did "Chevy or Government Motors" do when it came to ventilators? Quick to take money from the taxpayer while charging top dollar for an inferior product. Sound familiar SF?
Of course. Because any survey that reflects negatively and fits your agenda is correct. Any survey that reflects positively and fails to support your agenda is irrelevant.
We will see where the rankings are in a couple of years after the customers get their roofs patched up and looking like a checkerboard.
Yawn. Chevy was “cited” by JD Power as customers purchased more of their vehicles than Toyota, and was also cited JDP as their vehicles more reliable than Toyota.
Now that is funny seeing the same troll that tries to disrupt every post on here getting owned by someone that backs up what they post!
See you can always tell the tiny d-ck trolls! I back up everything with facts!!!!
https://infogram.com/265bb2e4-270c-48ab-97d3-fe9ebe40f453
https://www.chicagotribune.com/business/ct-state-farm-earnings-20170228-story.html
The 12 billion dollar losseesss!!!
Hmmmm...highest recorded 1st year quit rate.....in the United States.... State Farm must be the only company with a call center environment right....re--rd!
Sorry it was a typo. Same Difference!!! 1.4 million auto. 490K in 2016 and 907K in 2017.
Again..... Re--rd!
Geico and Progressive have auto grown SF every year for the last 20 years...your clueless! Re--rd!!!
https://rationalwalk.com/examining-progressives-competitive-position/
https://www.carriermanagement.com/news/2019/05/06/192999.htm
You can do your own Univ. of Phoenix math from 2015 to now! AINS here you come! DERRRPPP!!!
Just two insurance carriers – GEICO and Progressive – snagged nearly 92% of all premium growth last year, according to a new study by J.D. Power. You are a re--rd!
But hey..... we beat Geico last quarter....LOL! Hey that pretty girl looked at you too, I bet she wants to get married!!! DERRRPPPPPP
https://www.insurancebusinessmag.com/us/news/breaking-news/geico-and-progressive-lead-us-auto-insurance-growth-221266.aspx
Literally every number included in the reply about losing “1.9 million autos two years ago” is wrong. How are these people still employed? You are either spreading lies intentionally or are completely ignorant in our financials and don’t realize you have no clue what you’re talking about. Two years ago, SF GREW 457k autos, not lose 1.9 million. You might be referring to 4 years ago (2017) when we lost 907k autos, a bad year for sure, but a cool million off in your number.
SF never lost 10-11 billion in a single year. Our GNW has actually increased amazingly from 63 billion in 2010 to over 120 billion at the end of 2020.
The same people on this site who complained we were getting ki---d by Geico and progressive 2 years ago now say our tremendous results where we have now BEAT Geico all of 2020 and now in Q1 doesn’t matter because it’s a “dead cat bounce.” You literally can’t win with these losers, they can’t acknowledge that by every measure, SF is doing incredibly well. Massive growth, massive profit, large employee incentive payouts, and the best employee survey satisfaction survey results in 7 years.
The employee turnover is lately impacted by the call center which like all call centers has 20+% annual turnover. Most departments have low retention issues.
Is it a fair conversation to say the metic driven environment impacts employee satisfaction and has resulted in over micromanagement and needs to be addressed? Yes. But to always be doom and gloom and always post bs stats just shows you’re fools who shouldn’t be listened to.
@1sxn+1aHesIbB. Agencies were working virtually during most of 2020. There is a disadvantage to not having face to face contact with some customers, but our society has been moving towards more virtual interactions, so the pandemic should have created the opportunity for agencies to adapt their procedures to work virtually similar to the way Operations shifted from WFH. I also agree with your statement about the misconception of 'full coverage'. So many times I have had to explain to the customer that their is no such thing as 'full coverage'. Also, they become upset because they don't have rental coverage on their policy and have an auto accident and assume they had Rental; or they don't purchase Collision and still expect their vehicle damages or Total loss to be handled because the Claimant is liable. I've spoken with some agent's offices who have said that they customer requested 'full coverage', but it doesn't appear any further conversation took place to help the customer understand what coverages they are purchasing. There needs to be greater responsibility to explain to the customer at the time of policy issuance to provide some general education to policyholder's about what their policy may not cover if they decline a certain coverage. Maybe SF should have PHs sign a waiver any time they decline any coverage. It may make the claim process go more smoothly. Most customers don't file claims on a frequent basis and have no clue how their policies apply and make many assumptions based on misconception.
Agencies were for the most part open all year. Somebody has to talk to the customers. Production requirements never changed and they have to make a living. Many people worked remotely, but in most locations we were considered essential workers and had at least some in office presence. “Shutting down” when there is no guarantee of pay is just not do-able.
Also, wake up. Agents are probably more frustrated than you are over what customers think they know. Cannot tell you how many times customers want to explain to a CPCU agent how insurance really works. And guess what? Customers will say anything to have their no coverage loss get covered.
thank you for that, i cannot express how frustrating it is to explain to customers that " full coverage" is not a thing and its comp and collision and then have to explain each thing for the first time because the customer has not idea
also didn't agencies stay closed due to Covid for most of 2020? not to throw shade on them i am sure they are a factor in growth but last years growth they played a not so huge part since you know there was no one going to enclosed spaces for most of 2020
if i am wrong on the Agency thing someone please feel free to correct me, i am sure someone will
It was funny to see all those SF pretty boys when I left. Because I bought an expensive vehicle and lived in a nice house, they all assumed I didn't have enough money to retire at such a young age. They thought they got to me by micromanagement Haha! I got the last laugh. Funny how all that CPCU and BS doesn't mean a darn thing when they don't live within their means. Remember always remember success does not lie in titles nor does it lie in how many people you hurt along the way. It lies in how you treat others and the Golden Rule! Someone here once said values and ethics create wealth. Money doesn't create ethics and values. So so true! Great advice. Management at SF needs to be honest with themselves and the workers. They cannot sell something to the workers they personally don't believe. It causes chaos and dissent within the workforce.
It is obvious by the posts, leadership has failed miserably by its hypocrisy. They shouldn't preach one thing to their customers and associates; then turn around and do the opposite. This is a recipe for failure no matter how much money a company has at its disposal.
A person on this site said it well when he pointed to Forest Gump. Recognize the employees strengths and weaknesses. Make their weakness strong through positive reinforcement through the learning environment. Allow the employee to speak freely no matter how off the wall it may seem. Engage in productive discussions. Educate don't cancel. Learn from each other. Until SF goes back to its core values, the business will face many perils that will be tremendously disasterous.
Also, I never studied one business who lost its core values that continued to be successful. If it loses its mission and vision statements in its business plan, failure is the only option in any organization.
good can we stop paying agents to sell everyone "full coverage" without explaining anything about their policy now?
@sdw+1aHesIbB You bring up tenured employees staying with the company, which I don't dispute, but I wonder how many current employees have 10+ years with SF... The company has been in an ongoing reorganization for nearly 10 years and already has lost SO MANY dedicated and hard-working tenured employees due to the frustration with constant changes in procedures and extreme micro-management. The company has created an incredibly frustrating environment, that 'newer employees' that have no knowledge of how things were prior to the reorganization, but express similar frustrations. I question what the end goal is for top leadership?
No one wants to work in a totalitarian metric driven environment. That management style went out the window long ago. Without a gardener, the lawn doesn't get cut.
If SF lost the #1 race, they would survive. It would not be some catastrophic end of the company, just an embarrassment for some egomaniacal executives who refuse to allow it to happen on their watch, at all costs. The actions they’ve taken against their employees to “save the company” are not justified and that is why they are dropping like flies.
Interesting comments. The only way SF will ever beat all their competition is quit driving with their eyes in the rear view mirror and recognize everyone is their customer including their employees. Until they drive the race with their eyes out of the mirror, they may continue to win. If they don't, they will wreck and possibly lose the race.
Actually yes they have. Geico and Progressive have added market share and grown premium at a higher rate every year for the last 20 years compared to SF. When SF can put up 2 million autos every year for the next 10 then we can talk. Tipsy stated "we have to grow at least 2 million autos each year" to keep pace with our competitors or we will loose our #1 position!!! People at SF are jizzing in their pants because we beat Geico over 1 or 2 quarters. We are 0-20 against Geico and Progressive!
Even a dead cat will bounce if it falls from a great height.
So your expectation is a literal 100 year company is going to have a straight line market share increase every year. Now that is a combination of stupidity and naivety. It doesn’t work that way in the real world. And has not for either your darlings GEICO and Progressive either.
In 2019, 9.4% of State Farm employees quit their jobs, compared to 3% of Americans who quit their jobs in August 2019, the highest quit rate recorded by the Bureau of Labor Statistics. State Farm workers with longer tenure are more likely to stay: The share of employees who quit with five to nine years with the company is 1.2%, while employees with 10 or more years is below 1%.
In case you want to know where this information came from trollsss!
https://lethal-industry.com/business/how-mentorship-guides-victor-terrys-initiatives-as-state-farms-first-chief-diversity-officer/
Hate to be that person but please stop posting stupid stuff about we beat Geico last quarter. We are growing blahhh blahhh...two year ago we lost 1.9 million autos, if you have forgotten. in 2016 and 2017 we had a 11-12 billion dollar loss.. the LARGEST in the history of SF. Geico and Progressive have outgrown us every year for the last 20 years! Progressive is still out growing us and will continue! Doing good for a quarter or a year or two is not comparable to taking market share/growing premium every year for 2 decades people! We have only grown a million autos 3 times in our history!!! Geico and Progressive have been growing between 1-2+ million every year for the last decade. Please educate yourself before you post!
Warren just reiterated all what we know! Sorry I trust one of the most legendary investors and business men in the world over all the self proclaimed ni-ple twisters on this site!!! LOL!
https://news.ambest.com/newscontent.aspx?refnum=233143&altsrc=175