Thread regarding Mutual of America Life layoffs

Client Relationship Managers Are Drowning !

My team & other teams are fed up. Senior Executives keep lumping shiit like we are a dump dogs. We are drowning in manual tasks & work. We have no assistants. Salesforce has doubled workloads. OMNI which is a POS doubles workloads. Employer Records & Conversions sets up plans so sloppily there are no double checks & QA. No time to see clients. Many teams are fed up. We have to track down forms. System blows. Ex Vps are out of touch & over paid. Is it time to quit ?


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| 8 views | | 21 replies (last 3 hours ago) | Reply
Post ID: @OP+1m746qkbk

21 replies (most recent on top)

Are you referring to John Clare? He's gone?

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Post ID: @qs+1m746qkbk

John Clare?

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Post ID: @qr+1m746qkbk

@qd been retired for a few yrs now. Spoke to a Sr Vp this week & he told me that there is a train wreck brewing. Something to do w/govt legislation. Some type of documents needing a signatures. he says there is near panic. the way he was mansplaining it, w\the layoffs people threw in the towel & have given up. He believes many plans will be out of govt regs complaince & leave. Sad. So sad.

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Post ID: @qh+1m746qkbk

@qe when is the next board meeting ? A caravan from the US Field Offices to the BOARD-ER! I’d absolutely love for 250 of us to descend on 320 Park Ave only to be beaten down by Billy Clubs

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Post ID: @qg+1m746qkbk

@q1 what MOA employee isn't severely burned out at this point? A once wonderful company that treated its employees so well has become a toxic disgrace. Greed, the board and Rich ought to be ashamed at themselves, horrible horrible humans they are.

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Post ID: @qe+1m746qkbk

@ny they have been operating with skeleton staffing levels since 2023. Now, on top of their regular workload and multiple projects, they are also expected to spend 10–15 hours a week training Accenture. For years, I imagine they were managing to keep things afloat by relying on employees to put in 50-60 hour weeks and go above and beyond. But after the way the company has treated them over the years, I doubt many people are willing to continue making those kinds of sacrifices. At some point, there are only so many hours in a day, and the workload has simply become unsustainable. I expect things will get considerably worse after April.

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Post ID: @qd+1m746qkbk

@kj nope. Awol. Abdication of their duties. Left high and dry. Like Bo Bergdahl. Deserter.

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Post ID: @q6+1m746qkbk

@OP we are in one of the offices out west are our ExVp is out of touch. Seems burnt out. Detached. Distant. Turnaround times are climbing. We are being told people in admin ops are being let go & training accenture people from scratch.

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Post ID: @q1+1m746qkbk

@ny there is a crisis going to hit us around 4/1. It is building right now and could cost hundreds of group plans. You think it is bad now, just wait a few more months.

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Post ID: @q0+1m746qkbk

3@OP be as attentive to your clients as possible as they are all that matters. We're being dumped on by people who don't know what they are doing and want US to do their work to cover themselves. F that.

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Post ID: @p4+1m746qkbk

@jm how can a group be checked out when they were never checked in. Biggest money drain in MOA history wasteful and useless people

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Post ID: @ny+1m746qkbk

@jm those two left the company too?

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Post ID: @kj+1m746qkbk

@db agree. I could make more money working at a st------b

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Post ID: @k6+1m746qkbk

@jn changes are a coming to field management according to the memo released today to rvps.

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Post ID: @k5+1m746qkbk

@db i’m going to work with BBQS.

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Post ID: @js+1m746qkbk

@ee tiaa hired accenture and their experience with india has been plagued with problems and tiaa is spending $125m a yr. Some one told me we will save $16m a yr w/accenture and in the same vain, they said client losses will go up again with all the errors, delays, and missteps. Many senior managers in KT sessions all day are burnt out & are stating the indians are struggling.

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Post ID: @jr+1m746qkbk
 ••There is a big realignment coming to field leadership my rvp is saying.,a possible demotions••
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Post ID: @jn+1m746qkbk

@ee isenburg and clair are gone. Mosser is invisible. Morronarity is inexcessible. Underwriters have checked out.turnsround times have slowed. We are drowning.meanwhile favors is paid $700K & Schneider is paid $250k & do nothing . They have it on ezstreet. It is outrageous & unfair full stop

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Post ID: @jm+1m746qkbk

hang in there it will get much better for you once RISE is complete and Accenture replaces admin ops. A lot of these issues you are facing are directly from admin opps inability to anything correct.

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Post ID: @ee+1m746qkbk

@db adminstrative operstions is a dumptser fire. Leaders are AWoL. Accenture is sc--wing coding up already.

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Post ID: @dx+1m746qkbk

Based on your post. It's not worth working at MOA and I would suggest you and other CRMs who are fed up look for another job.

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Post ID: @db+1m746qkbk

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