I don’t care if someone’s English isn’t perfect. He-l, half of us barely speak corporate buzzword. The real issue is that these outsourced teams don’t know the first damn thing about the job. It’s like calling a plumber who’s never seen a pipe. They shipped jobs overseas to cut costs, but now we’re stuck explaining basic cr-p to “support” that can’t support a paperweight. How does this save money?
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Keith Sherwell was the one who started the outsourcing. And here is all you need to know about him: https://www.amazon.com/Value-Sourcing-Outsourcing-Alok-Kumar/dp/1484946421
Oh your Internet isn’t working?Im going to send you an email with further troubleshooting instructions(after you power cycle the combo and we lose the call).
Get ready to call Mumbai!
@hk No one gives a s--t its so bad almost the entire NOC is gone, I used to work there and was very proud of what we did and how much we accomplished , then Altice took over, that's when everything went down hill. Its a shame because the customer does not matter anymore. They will learn when all customers leave
Amazing how employees of this company still think there is a future. Get before your age limits your opportunity’s.
Oh you mean a few untrained ai bots can’t handle everything? I thought they were magic 😂
most sups don't know you're job let alone a contractor
@ef Its not just customer service teams. Engineering teams are outsourced to companies like Amdocs. There are also engineers that work for Altice from other countries.
One of the NOC teams were almost entirely outsourced to India. Some of them are very difficult to understand and non responsive. Imagine almost completely outsourcing the team that manages every major outage that comes into the company. Interacts with nearly every department ranging from isp, osp, roc, toc, engineers, vdo, customer service, command center, IT/service desk, ccto, ccts, news12, construction/fiber, lightpath and more. While not having a plan because nobody in management actually knows the job or bothered to learn anything about it. Treats everyone like a number on a spreadsheet that doesn't matter. Leftover tasks because nobody in management realized they existed. Other teams are bypassing calling in because offshore teams either don't answer the phone or other teams just don't want to chance getting them on the phone and wasting time.
Workloads have more than doubled. Nobody in management cares or listens. People are essentially forced to skip breaks and lunches because of how understaffed teams are and being stuck on long calls that last all shift. This place has some of the most incompetent management and it's just getting worse. Not only are they incompetent, but they did not even make an attempt to understand anything.
It drives customers away / its why a lot of ppl switch . D-mb move we have pointed out 10000000000006 times