"These 'agents' are branded to sound like intelligent lifeforms that can make intelligent decisions," Zitron writes, "but are really just trumped-up automations that require enterprise customers to invest time programming them."
https://futurism.com/companies-replaced-workers-ai
Jun 18, 11:10 AM EDT
by: Joe Wilkins
There is a more fundamental truth being relearned with AI. Almost every organization that deals with the public has learned it, BUT developers don’t know it. The fundamental truth is a very small percentage (5-10%) of your customers consume a bulk of your available resources. ( 60-70%). As such AI doesn’t save nearly as much as the bean counters initially think due to the 5-10% of customers needing human intervention. Again IBM’s implementation of askHR has demonstrated this fundamental truth. Does AI replace mundane tasks? Absolutely!!! Will AI replace 90% of your face to face staff? Not even close due to off script interactions.
@dd The answer is both. Initially IBM outsourced everything because AI wasn’t very good. As AI has gotten more sophisticated, it has moved upstream and is replacing mundane tasks quite rapidly at a 90% fulfill rate. So not everyone even today is getting replaced by AI (just look at IBM’s HR implementation), BUT 90% of folks who encounter AI do get the ax.
Did they really replace the jobs with AI? Or did they move the jobs to India and just tell Wall Street they replaced them with AI?
What a surprise! AI is just a bubble that will burst at some point. It is only a question of time.