Follow me here.. Edward Jones practices Responsibility Based Performance Management which means, in short, that each associate is responsible for their own development and fulfillment of their responsibilities. Okay..
All Edward Jones associates are reviewed a minimum of four times per year (three trimester reviews; one annual review). There are five possible ratings, best to worst: Outstanding, Exceeds Expectations, Meets Expectations, Needs Improvement, and Below Expectations.
A previous poster noted that there are Edward Jones associates performing at “25% of capacity”. The ONLY way this could be true would be due to a massive failure of leadership from the Team Leader level and up to not recognize an individual is falling short and call them to the carpet for their lack of performance.
Leaders have FOUR TIMES A YEAR to “grade” their associates’ performance - why wouldn’t a lazy, 25% performer be called out during a performance review? Answer: Politics & DEI
My guess is DEI has rotted the heart and soul of Edward Jones. DEI employees are allowed to do close to nothing without fear of losing their position due to their protected status and Penny’s preference of a DEI-ocracy versus a genuine meritocracy. MERITOCRACY.
The ultimate failure is that associates, namely GPs & Directors, that are home grown and part of past succession plans, and who align with our traditional client and branch team first culture, are being passed over for firm leadership positions. Instead, NYC outsiders take their place.
If you believe you can “wait her out” for 3 1/2 years and count on the next regime fixing what she has broken, think again. She will hand pick her successor in a few years and you can count on her selecting an individual who shares her disdain for “legacy employees” i.e. Chubak (who loathes the firm’s Midwest employees). However, young David is no wonder-kid and would not be allowed too long a tenure (14+ years) to be MP in a sane world (grey as he may be 🧓🏼).
Edward Jones does not have an associate problem.
Edward Jones has a leadership problem.
Interested in your comments below. Thanks!