With the massive departure of senior and specialized groups within the Contact Center group, how confident are we that there will be any meaningful CC organization in the next 6 months? We still have two more rounds of layoffs, and already it feels like the CC brain has been lobotomized.
12 replies (most recent on top)
More cuts coming.
contact center is a negative growth business and as such will be eventually eliminated entirely other than a few in India to sustain it.
This is an EPS machin. No revenue growth is needed. Just buyback stock and cut cost. No talent needed. Just need low cost bonded labor.
Only fools except this place to do new product development.
This is an EPS machin. No revenue growth is needed. Just buyback stock and cut cost. No talent needed. Just need low cost bonded labor.
Only fools except this place to do new product development.
@rvd+17dNIMj8 You see that Cisco has brilliant leaders who are also great magicians. They rely on smoke and mirrors to sell something out of nothing. This is why they get paid big bucks. It is also why real smart and talented engineers can soon find out this and move on.
@bxd+17dNIMj8
And who implements what you sell, you clown.
Since when Cisco relies on "smart" engineers for its business growth? All the Cisco employees should be grateful to Cisco Sales. Remember JC? When you give him a toaster, he can sell it as a router and sell millions of it. Cisco is a Sales company. Contact Center and CX will all be fine because the illusion of "smart" or "talented" engineers has never been the key of success.
CX also lost smart, knowledgeable senior engineering CC talent due ER and internal transfers. People are also fed up with current arrogant senior management. Moral is very low.
A good article in No Jitter recently. In the old days, collaboration and contact center pulled 7x revenue in infrastructure, making it an interesting play for Cisco. With market requiring a cloud based solution, that doesn't hold true anymore. The reason Cisco got into UC/CC was pull through. That ship has sailed.
I think its packaged with UC and sold off/spun out. Still no cloud story, just a hosted offering. Legacy product at best, but formidable market share.
CCaaS competitors about to do to Cisco what Cisco did to legacy ACD providers, however. At at a much lower price point. Cisco won't be interested in playing this game at those margins and will divest soon.
Everything is pivoting to SaaS. The Broadsoft CC product is not exactly the most feature rich or s-xy web interface. But Cisco has to sell it to compete. The classis Windows based Geotel on-prem product is powerful, but a dinosaur on the way out. Have to make the cloud stuff work - even if it s—s.
Massive "departure" or "id–tic layoffs"? Sure the prior MM and ML had 'issues'. Their replacements were (are still) complete arrogant mo–ns to have laid off an entire group of fairly high performing developers and expect no impact....
Yeah... ."departure".