So I had a manager confirm for me a few days ago that they talked to their L5 who did not try to hide it at all or be shady and said straight up yes we made that goal unattainable so we could get rid of people who “aren’t performing”. It’s 100% intentional and it’s a large percentage of people who won’t hit the 70% minimum for May and will start on a plan. They’re cutting numbers to use more offshore agents and AI and if they let go of too many people and have to backfill they will, but they have zero remorse for letting anyone go that’s currently employed. Love it here.
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@bk not all of us
Management totally su-ks at Waxfair and they have no leadership qualities at all. They micromanage and use AI to do everything even clean their behinds. Did everyone know they are using AI software to serve as Quality Auditors? Between AI and jobs being moved to offshore everyone can expect to be terminated for some bs or to be laid off real soon
If I were a manager or multi contact employee, I would be worried about my metrics. They get paid more, I can see them going first.
I agree with this but it is easier to let us fail the unattainable metrics and have us fired then to give us severance. Its hard to focus on our job with all the uncertainties that are heading our way. Good luck to all.
That could make sense, have it stay in Q2 a numbers, and give a bit of time for Chromebook switch over and to see how the move of switching care to multi contact/ supervisors now take escalations is going
They are waiting until the end of the quarter thats why.
Why wait until end of June…that is why I don’t believe this thread.
I have heard its the end of June, its mainly customer service and ticketed teams.
If it’s confirmed, then what date were you given 6/6? Good thing it’s not ‘26 or that would be even more of a bad omen.
I’ve had a higher up mention legal action as well and say that it isn’t legal to let everyone go for their “performance” after raising the metrics to an absurd amount so we purposely won’t hit it.
They have new software programs that will be replacing certain depts, offshore hiring has ramped up to do all ticket/email positions and also replacing customer service teams.
I have heard that offshore is taking over every dept that deals with customers. No dept is exempt from the offshore takeover.
Legal action over a hostile work environment? We are all employees at will. Good luck with that.
They are wiping out entire depts to have Jsl take over everything.
They will probably let people go amicably and have them sign paperwork to keep quiet in order to get a severance package and qualify for unemployment. This is what companies are doing to avoid the WARN ACT right now.
I'm sure they are hoping people will leave on their own.
I seriously cannot handle anymore stress, every week dept changes or people getting fired. Its so hard to work your job with this constant threat hanging over us. If JSL is the future of Wayfair please put us all out of our misery.
Customer service will be a blood bath, they have purposely set people up to fail with FCR. Blaming an agent for a customer calling back in and costing that agent their job over the customers action is so unfair. Shame on management for such an unreachable metric.
This isn’t a “lay off”. Honestly, I think it may constitute a hostile work environment. Maybe I’ll look into legal action.