Thread regarding Citigroup Inc. / Citibank / Citi layoffs

Those jobs were never going to go to US workers anyway, I say let them go. Citi will eventually get the Indian shake down that goes with operating over there and will scale back operations, just like so many other corporations have already done.

@mn

There are numerously high Customer complaints about the call centers and other "Customer Service" type centers that have workers who don't speak English and don't understand the customers' questions.

This drives away customers and revenue! Capisci ?? And that's the correct spelling of the Italian word!

You get what you pay for. Low cost and cheap is exactly that.

Citi's employees are complaining about the low quality and arrogant offshore and contractor workers.

If even customers are complaining about the low quality work and workers, you know the situation is really bad!

@k9 It doesn't matter what you and other US customers 'want' and 'need'. Doesn't the article make it clear that Citi, and countless others like Citi, give a r@t's a-s about you or anyone else? The only thing that matters is the bottom line - for the shareholders and the CEO. Capiche?

Typical scam call center activity

@k1

Hiding behind Ad hominem and Non sequitur excuses and using it as a shield or we@pon ?

At the end of the day, USA employees and customers from all over the world want and need high quality work product and fluent English speakers who are collaborative, and without the supercilious, arrogant attitude, No matter where the workers come from.

If it walks, talks, acts and quacks like a Duck, it's a Duck! 🦆

The truth Only insults the guilty!

@js I wonder if your praise for Eastern Europeans would have been just as effusive if a majority of them were not white but of some other skin color

@jj

True and correct. My relatives and friends who work for competitors or in other industries hire Tech and Quant workers from Eastern Europe (Poland, Romania, Hungary, etc.).

I also see the same with Citi's Eastern European employees.

They may Not be as inexpensive, BUT they're actually skilled, knowledgeable and competent compared to Citi's favorite demographic!

They're also NOT Arrogant, supercilious and officious compared to Citi's favourite demographic!

AND as an added bonus, they speak English fluently AND are only 5 to 6 hours ahead of the USA instead of 9 to 12 hours ahead !

The quality of their work product is also better and authentic compared to the Fake, Cheap Potemkin Village Sh!t Smoke Screen & Mirrors 🪞 from Citi's favourite demographic!

SOLUTION:

HIRE WORKERS from Eastern Europe.

Companies get a balanced combination of timely high Quality, authentic work product and fluent English speakers, NOT Fake Sh!t Work Product 💩 AND WITHOUT the Haughty, Arrogant, Sanctimonious attitude!

@bs or more people in Eastern Europe, Poland, Hungary etc. There you get cheap people (admittedly not as cheap as India) who actually are capable of doing useful work. All the people I deal with in India have a ton of 'certifications' for every bit of technology but somehow seem to know nothing at all about the subjects they have aquired the certification for.

The point is not whether India has crime problems, whether the 'first world' is truly a first world (one look at the NYC subway....the whole first world theory comes crashing down) or anything else.
The POINT is....every American firm has already opened, or is in the process of opening global capability centers (aka GCC) outside of the US. Most are in India, some are in Philipines/Malay and some others in Poland/Eastern European countries. Citi opening their largest in Pune in India is only one example of a global American firm having multiple GCC's - Citi has in Mumbai as well. Bank of America has in Noida, BNY Melon has in Pune, US Bank has in Bangalore and so on. Name any domain (insurance, pharma, Big 4 consulting et all) - they ALL ship jobs outside of the US

The sheeple can cry how much ever they want about H1B, India, Indians, curry, caste, brown, dark brown..what have you. It won't change the facts. Jobs are being shipped overseas if not being consumed (or a perception of being consumed) by AI

🇮🇳 is NOT parvenue.

It's Arriviste.

Economics dictate but not emotions!!

#MAGA has been brainwashed by three letters: H1B.

There are many other visas and they have no clue about offshore. The CEOs went to India to start new offices. They stopped hiring in New Jersey, Texas and Florida.

It's a shame.

The Citi stock and marketa will collapse.

No one should buy the Citi stock or hold Citi accounts.
They work for other countries.

These banks should have gone bankrupt. It's a mistake by Obama. He saved them and now they are turning back against Americans. They have no morals.
USCIS must look into every job posting by Citi. They are all fake and scams.
Government must investigate every manager that posts the roles. They are all scams.

@bw India's evonomy is in 'shambles'? Err..they held steady through Covid, they don't have a 1.1 trillion deficit because they don't fight wars on foreign soils that they don't have anything to do with, they already know they have a problem with corruption, but we pretend like the most corrupt administration in the history of the US under the present incumbent just sprung up overnight...and well....they don't have an ageing population with a benefits system designed like a ponzi scheme - more need to pay in than take out for it to work. As Europe found out a decade back, that's a great system when the average age of the population is 30 or below. With an ageing population taking out more than what's going in, its a recipe for disaster and we will find this out by 2030 when social security goes bust.

The days of the US printing $ notes is long gone. Some people haven't realized it yet. Similarly, the jobs are gone...they ain't coming back. Period.

@bp we compete by being smarter than them. You’ll note that Indias economy is in shambles because they have few natural resources, way too many poor uneducated people and no AI capabilities. Pretty much all they have to offer is low cost unreliable tech services and that’s being eroded by the aforementioned AI.

@a3 I’m American and as an evolved person I’m an atheist.

@a1 takes 2 Indians with a manager to do the job of one Westerner. Problem is they’re 4 times cheaper.

If Citi was smart they’d hire Chinese instead. They’re just as capable but 2.5 times cheaper. Then again they’d steal all kinds of PI 2 info

@bf Agreed. These work life balance, slow work culture are mostly the desires of the people in the developed countries. Their ancestors would have worked their back off to get their country to where they are now so people can feel entitled to certain standards without having to work extra hard.

But how would you compete in a global market where other people are willing to work harder like your ancestors did?

You can force companies to hire only citizens in your country, but the companies are there to make money for the shareholders, so they will just hire outside your country like it's happening now.

And that’s how you normalize cheap labor and exploit people tied to visas, expecting weekend work, destroying work-life balance, and ultimately ruining company culture for everyone.

Our team worked late into last night and working again today on a Saturday because Grandpa TR has asked everyone to shutdown most of the processes running on Rutherford DC for a week to prove sustainablilty. It involves a he-l lot of preparation and work to make that happen.

Why am I saying that here? It's because everyone who are working extra are Indians. The Americans in our team didn't join the meetings even on Friday morning and afternoon, so good luck running a bank and the larger economy with just them.

On the other hand, the Indians are just focused on navigating this challenge successfully. None of them have asked for how many hours they will need to work on the weekend. They just adjusted their plans and are there when needed (without us even having to tell them at what time they are needed, because they know it themselves, they are actively involved in the whole planning!) I know for a fact they won't ask for extra pay or compensatory off later. They show up and get the work done. Guess who deserves the better rating at the end of the year? Btw, ratings will be internally decided by the end of this month, not even in Nov.

@a8 innovate so you can take out jobs. Musks and sundars are already integrated into our system as citizens. Good luck with the 170 year wait time or the mass layoffs or let this company absorb the hefty fines. The message is very clear from the next presidential candidate JD VANCE - the system is broken as sh-t and we only need geniuses and not c12s c13s c14s and c15s.
I don’t think you any way qualify to be a genius - not even in your dreams.

@a1 we didnt open for diversity and inclusion and neither for charity. It was opened to stay largest GDP and innovate. Thats what the musks,sundar and other h1 CEOs provided to the country. Just bcoz some politicians not able to create jobs, tame the inflation , failed on gas prices , does not mean facts will change

OP here - why direct your ire at me? Vent at Citi - they made the decision. Not me. And no politician from either side will do anything about it. Do you know what Citi's slush funds for campaign contributions are?

Why shoot the messenger?

Just get back to India. Why are you worried about going back to your own country and leave our country to us. Am I being irrational - I don’t think so.

So good time to get back to India and leave the American dream to its own citizens. You think asking jobs from our country to our own citizens a type of slur?
This country is no more charity anymore to other Indian citizens. Ain’t no more green cards or citizenships. Good time to settle in Pune I guess .