I explain we are dealing with massive layoffs and budget cuts which is causing delays in service, parts, and manufacturing. Xerox sold off parts distribution centers, sent escalation teams overseas, ki---d a merger with a huge source of chips, PCB boards and parts, and so much more.
When customers ask about their new machine's ETA, I tell them it's not sitting on a boat waiting to get unloaded. I tell them xerox destroyed their supply chain by trying to save money and now it's back to bite them in the a-s. We had delays before the pandemic due to X trying to source new manufacturers since Fuji gave em the finger. The pandemic was just a scape goat for excuses.
When they ask why, I tell them to look at the XRX stock and remind them we have shareholders that only care about their returns, they really don't care about your printer. They don't care about your frustration. They want to lock you into a contract and make it he-l for you to get out.
X wants to make my life he-l. Well... I'm going to stop making bs excuses for them and start telling the truth.
Stop lying for these share holders that rather you lose a career and sc--w over your family so they can make their profit. End this now.