"HCL's contract is being terminated."
28 replies (most recent on top)
This is an old thread. The so-called leaders will never admit they made a mistake going overseas. Midlevel managers will be reasigned and VPs are getting promotions for their tireless work during this crisis, which they created with incompetent.
Good. 2 network engineers who were never on site, were in India. When server issues would come up they were hopeless. Bad bad company. ANYONE Ascension gets in place will be better. The stories I have.......
I was outsourced in 2004 to a CSC sub-contracted company and brought back in with different job title in 2010 with A.T.. Those 6 years were amongst the "darkest" in my professional life, with next-to-zero possibility for any upward growth (and even if there were, it would be with a company that I gave zero S's about anyway).
When A.T. gave us the middle finger these past few years ago yet again, I decided to never waste time with any company like it again ever. It's funny how, once you get out of the envelope, how you see things more objectively.
Honestly I'm not sure why I still hang around these forums anymore, other than because I still have friends that are still there. But certainly not because of any feelings of "loyalty".
As far back as the 1990’s AT laid the groundwork for handling off service based ops over to offshore “partners.” This was not a surprise as they were following the retail/automotive/ banking lead. Comerica Bank, Chrysler, Dell - All ditched their IT services and went to South America, Mexico and India. They called it the “Best Shore” model and IT in the USA suffered greatly. AT went offshore first around 2005 and quickly found that managed KT was going to be a nightmare. So they brought back their IT in house by 2009. Their upper management then got greedy and want to become software based and please the always whining Physicians. To save cash they dusted off their BEST SHORE plan and the layoffs began. Training your replacement can be (deleted) humiliating. Management did not care and the Hindi’s found the quickest way to make a P1 go away - Hand the case over to a clueless person who knew nothing about patient and customer care. HCL has been grabbing US talent and use the NCA as ransom. AT will eventually bankrupt and slash a lot more jobs. Just Desserts 🫵🛑
The partner contracts are short term, 2 maybe 3 years. Doesn't really help AT tho because the damage is done. What, they are going to start all over again with a new vendor and the current one is going train its replacements? Lolololol. Good luck with that
In post @7spf+1gz3aPU4 some wrote:
"Honestly, I think it's just wishful thinking. Given the scope of the outsourcing, I don't see how AT could re-hire ALL of their IT. Even if they attempted, who would train them?"
It can be brought back in house but it will take 5 years or more to undo what AT did to itself in less than 2 years. Ascension Health gets what they deserve for approving it...
"@7spf+1gz3aPU4
We did a poor job training HCL/TechM? Were you there? The TechM people who were supposedly well versed, certified, etc. knew nothing. NOTHING about EHRs"
This is accurate.
AT associates did not train the replacements, AT had nothing to do with it, it was not their process. The entire Knowledge Transfer process was owned and implemented BY TECHM. Did the people who actually did the work of supporting the products see the problems? YES. Could anyone deviate from it the KT? NOPE. Not even the 'leaders' at AT as TECHM assured them they knew what they were doing and the process was tried and true. Everyone on the outgoing side saw this, but neither AT nor TechM cared. So smug, lol. How's that fake it til you make it feel now? This is why many of us left, knew the weasels would blame anyone but themselves. SOME SERVANT LEADERSHIP YA GOT GOING THERE! NO ONE WITH A CLUE WANTS.TO.WORK. FOR.YOU.
Maybe you trained yours poorly? I worked with clueless Indians.
Sorry, HenryV was right about them. He had the next new comment that was below this thread.
Carry on.
@7spf+1gz3aPU4
We did a poor job training HCL/TechM? Were you there? The TechM people who were supposedly well versed, certified, etc. knew nothing. NOTHING about EHRs. They came in cold and one of the guys we were trying to train even admitted it is the Indian way to say you know a system well when you have never seen it before. They will be doing something else within a few months anyway so it doesn't matter. This is why TechM had to scramble trying to 'sublet' hiring people stateside through US job agencies right before the final(?) round of layoffs.
You are right about Gerry though, lying f-----g a-----e. F Shehata too and all the turbanguys around them as well. That is where this all started.
Post from TheLayoff.com
Honestly, I think it's just wishful thinking. Given the scope of the outsourcing, I don't see how AT could re-hire ALL of their IT. Even if they attempted, who would train them?
AT did a pi-s poor job of training HCL/TechM. HCL/TechM did a pi-s poor job of learning all they needed. AT is stuck with their mess now.
What is the source and context of this? Can someone explain? Just posting the one line with no explanation leaves doubt...
If this true…. When is this expected to happen?
Well, I was part of Field Services with HCL and then took a job back with Ascension after roughly 4 months. I checked into that whole non compete clause with my manager and he was told by HR that the non compete clause wasn't really enforceable and it would have a hard time holding up in court.
I just looked at my offer letter. I do not see a non-compete in my offer.
Acension has the option to buy out the contracts for selective associates
If the contract actually is terminated (due to failure to meet contractual requirements on HCLs part) and not just speculation said non-competes would probably void anyway. Otherwise Ascension would have to pay HCL to void the non-compete. As a contractor prior to Ascension direct hire I had a non-compete which Ascension bought out.
I ask about FS because when they were sold to HCL, HCL put a noncompete in their contracts that they couldn't work for a competitor at Ascension for 90 days. Considering they're HCL employees now, their contracts are terminated. If Ascension just goes with another "partner", the HCL employees won't be able to work at Ascension.
wbe+1gz3aPU4
Good Morning Sir! Yes to do the needful as always!
Is this speculation or is there specific evidence of the contract getting terminated?
@bit+1gz3aPU4 - I think they will bring at least some of it back in house sooner or later. These outsourcings run in cycles...
AT will revert?
Please, do the needful….
What's going to happen to FS?
But they had such good chatbots and AI?
What is the source of this?
They’re not the entire problem