Xerox newly appointed CEO Steve will be visiting Saxon Thursday September 1st to host a townhall meeting. One would think he could use his time better, this seems like another "hoorah" everyone is safe and then more layoffs. Would someone please ask direct impacting questions on XBS future. Are the layoffs done? Are we terminating HCL at end of 7 year contract? Are raises going to continue? Can our insurance come down, it's the worst. Will 401 k go back to matching each pay period. I know there's many more.
22 replies (most recent on top)
Yeah but you can honestly outsource that... Suppliers for test equipment outsource calibration and maintenance for their customer's products. Who's to say that can't be done at Xerox? Hire a bunch of $12/hr people from an agency and BAM! You've hired a bunch more technicians at a lower cost. You're doing the C-Suite and BOD a favor.
Agreed, at very least, with designs as they are, techs will be needed for physical parts replacements or some adjustments and troubleshooting complex issues.
“The future for hardware techs is over, they are going to reduce field techs and go remote A.R /A.I. Everything will be remote resolve / breakfix from helpdesk. No more call takers, they must troubleshoot and close calls or they are gone.”
Don’t believe it. Swapping a drum is one thing, but replacing a drive motor buried in a machine, or cleaning out a blocked waste toner system can’t be done by a customer or sales rep. Even feed rollers on a lot of machines are out of scope due to tear down required to access them.
X would need complete redesigns of all models with customer repairability in mind.
SAD!
3 comments on the meeting yesterday
- BT had to invite people from outside Saxon to make the room look full for CEO. Laughable. Show him the the real staff of 20 employees and say we're all here, you did this.
- The future for hardware techs is over, they are going to reduce field techs and go remote A.R /A.I. Everything will be remote resolve / breakfix from helpdesk. No more call takers, they must troubleshoot and close calls or they are gone.
- He told our sales to stop selling boxes and sell solutions. Also laughable as 90% of sales team has no clue how to talk solutions or understands it.
And good luck selling your customer on them having to troubleshoot their own equipment. Mr. customer download this app on your personal phone and share your camera that I can get you to clean the drums.
I just got irifed, same old cr-p from upper mgmnt more interested in keeping shareholders happy than the clients
I am onboard with delivery teams doing the installs and pulling their weight for once. Might have to pay a little better to attract a tech/ delivery driver hybrid.
Sworn to secrecy, but the future is bright and secure. Sales reps will be trained to do their paperwork, repair the equipment they sell and the delivery team will install everything. HCL will continue to provide top rank support to our customers and customers will be provided translation services through CareAR.
Go team,
Love Steve
It was a disaster, as expected.
How did the town hall meeting go?
Tech layoffs today, good timing to bring up to Steve and BT.
"Topic was posted to make others aware of upcoming meeting and give them a platform to ask real - time questions that may affect their future."
Here????
"Selfishly, I want US jobs hired back to our XBS cores. That off-shoring of jobs hurt many of us and those affected."
Never going to happen. Addicted to cheap labor. My experience is that off shore workers are very competent. My experience.
Here's a question I wish I had the audacity to ask: Is there currently an exit strategy?
Just a test run for the clown car….
There's always negative individuals on this site. Topic was posted to make others aware of upcoming meeting and give them a platform to ask real - time questions that may affect their future. Clearly we are not all 1 boat, but we are all sharing same problems and concerns with our current employer. Would be nice to know the topics and questions asked. I hope those attending will share on here.
Selfishly, I want US jobs hired back to our XBS cores. That off-shoring of jobs hurt many of us and those affected.
I work for in the field , 100 percent of all customer complaints are HCL. The language barrier is a small problem compared to rudeness, hang ups, bad phones, no knowledge or follow thru and billing errors.
They come up to me, and I quote,
“ what the he-l is going on at your company ! “
A bunch of monkeys could do a better job than HCL. They are useless and in my opinion, ruining Xerox even more.
Answer Key for the snowflake:
- Layoffs are a part of business, bring so much value you cannot be let go.
- HCL contract will not be terminated
- Raises will continue depending on the
performance of the company.
- Insurance rates will not come down
- 401k match will remain annual.
Get rid of HCL 😅🤣😂
Who's going to do the work you mo--n? Anyone with any sense got the F out of X
Steve inked the latest '19/20 HCL contact and it's been growing since it's inception in 2009 mo--n
Lmao
LOL