In the stores that have opened, what positions are being brought back from furlough initially? FT? PT? 8030? Which executives?
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Maybe it's different in stores but my boss told me if the 2nd request is turned down, that's considered your resignation. I didn't want to return but I said yes because I need my job. There is no guarantee there will even be a second offer to return. Will work on my resume but no one will really be hiring any time soon so this is something that's better than nothing.
I think Jeff Gennette lives in a dream world. Macy's has been around a long time, and I think he's over confident that we always will be. Communication needs to be clear and quick to customers about what we are doing, delays expected with returns/credits, extensions of return policies, etc. If customers can't get refunds for returns, they have to pay their credit cards (including Macy's prop and AMEX) to avoid late fees.
Macy's needs to get the fulfillment centers restaffed and add more temporary help to get caught up. That should be first. Opening lots of stores shouldn't be a priority.
It's not surprising that employees don't know what's going on, frankly. I don't think the company knows what's going to happen yet.
@6kuh+14Vu3PA9 - Red badge here. I sincerely thank you for the heads up. I was called back to work the front lines starting this Wednesday, the 20th. Knowing what I know now and the turmoil and headaches we must face, I will turn down their orders and suggest my team do the same. How long must we tread water before sinking? We're walking straight into a minefield.
I work at MCCS in Mason. Furniture and jewelry people were never furloughed. (Big ticket, go figure.) Some were working from home. First round of callbacks was 3 weeks ago, having people pick up computers and phones, and working from home. This Monday will be 4th round of callbacks returning to the call center. I was called Thursday afternoon 2 weeks ago, and asked to come back the following Monday. Macy's contracted with an agency to call employees back, not our HR people— at least for the call center. All employees who are working are answering phones as customer service, unless you are credit services. Off shore customer service people were laid off, and our 800 CS number is a recording saying " Sorry, no agent is available." Email customer service and you get the message, "No one will respond."
Phone wait times are ridiculous– several of my customers noted over 2 hours' hold time. It's a nightmare. Returns made to our warehouses are piled up and not checked in. People are calling wondering where their refunds are. Packages sent from our fulfillment centers have been mis-routed by UPS and USPS, or are delayed leaving the warehouses. (Why are people buying stuff during a pandemic??)
They brought back only 5 middle managers—others not going to be brought back (if at all) until the end of June. These 5 were told they each will have 100 employees each to manage. (How??) Our IRA matching contributions that were to be paid out for last year this March have been postponed until November. No personal PTO will be paid out right now: the company can't afford it. Merit raises are postponed indefinitely.
We are not communicating with customers to let them know about how to reach us for customer service, that refunds will be delayed, etc. though we continue to email them about sales. We are losing customers in droves. It's very unorganized, policies change daily, not enough leads to help, and mass confusion.
The call center was not cleaned while we were off. We had to clean layers of dust off our desks ourselves when we returned. Our temps are taken at the doors, and we have to wear face masks at all times. Our hours were reduced and shifts changed as well.
I'd advise collect unemployment as long as possible since the CARES Act combined with unemployment pay is more than you make working at Macy's. Update your resume, and your references while you'll off. If Macy's calls you back, go back, (we were told 2 chances to come back are offered; if you refuse a 3rd time, you are termed, and unemployment is gone) but actively look for employment elsewhere. The company's in BIG trouble......
Corporate call this morning with all store mgrs. The news isnt good: sales very low, foot traffic in stores sluggish-sales 41-46% of what they were pre pandemic. Corporate projects that most colleagues will still be furloughed through the end of June.
what is H1B?
How soon did they notify the colleagues that they were returning to work?
Personal phone call from the store manager.
No H1B at my store!
To the colleagues that were brought back during phase 1, I was wondering how it was done? Did they call,email or did they text .
H1Bs
it is a mixture of employees to fit their needs.