Thread regarding NCR Corp. layoffs

Someone missed out Nvidia calls. my 1st Nvidia call was to replace the main board for dgx-a100. At NCR we provide hands on training, that usually means you just take the training at your first call. Wow, that is a quarter mil server. Not bad. Got the job done. By the way, I am a retail ce. My manager made us run these system calls because atm second line are busy with their calls for the slas. Did they say only the best ce works on atm? Retails are easy. Whole unit swaps. Been saying that since the day of FLS. That is why we have to run system calls. ATM ce has a higher base pay.

Networking calls were a pain here in NJ. A lot of Data Centers here and other customers. Ran a heck of a lot more Cisco than twice a year. Sometimes 2 or 3 per week. Ciena forget it what a nightmare and lack of training. Also you covered AT&T, Nutanix, Veritas and a few Tintri calls. Pretty much sums up my former TM when it came to Cisco training and certification. ATM CEs were always trying to get out of these calls and honestly don’t blame them.

Voyix should have taken the network work. Bet those CE’s do more networking calls per day just because of Walmart alone. Not to mention Radiant tickets which can involve network connectivity issues.

Barry must not work for either NCR company, NCR is never cutting edge anything, they missed every new technology for the past 30 years I worked for them. Everything is legacy or made cheap overseas software and hardware, cheap, no new anything ever from NCR.

I heard an NCR CE took down the site in the Ciena call.

If you are still working on Cisco products you are in dire need of training and a new job. The1990’s are long gone. If you think Cisco products are cutting edge, I feel sorry for you.

@4wbv+1tIk6AbH Not to mention that the TMs (in my area at least) cheated on the Cisco certifications as much as they could to get them out of the way and send the techs onto other calls.

In theory anyway, if a tech had enough time to properly go over the material and the practice tests, they might retain at least some of that knowledge, even if they barely ran any network calls.

Instead, a TM paid for all the answers off the internet and then passed around the practice exams with all of the answers. It basically became, memorize these answers, get your certification, then get back to work ASAP. Then when you did get that rare network call, it was all on you. You'll be the one to get the blame if there's one failure anywhere.

It was a game of trying to covertly look up how the he-l to do something without anyone noticing, lest you, and by extension the company, look bad. Thankfully, some of the network techs seemed to be rather forgiving, at least in my experience, and kind of caught on to how sc--wed up things were on our end. The bigger problem was the end customer. You go into some customer's server room and they assume you know what the fu-k you're doing and are at the same knowledge level as them. Lol. Good luck buddy. I do some of this stuff once or twice a year.

Good luck for tomorrow (the typical riff day). Given the amount of out of town leaders on campus last week. The timing of our next business update, and it follows the pattern of voyix first then us... the symptoms are all showing

Large part of the problem is inconsistent network work. If a CE runs 1 or 2 Cisco a year and last got trained 3 years ago there is little knowledge retained. Also with no incentive for the network certification, CE’s would rather not deal with the headaches and all hours calls. The entire business practice needs an overhaul.

Cisco hates NCR, no matter what they call themselves. Too many untrained techs sent to high priority service calls, often even a NCR trained tech had no idea what they were doing. Just be honest.

Should be interesting to see what Atleos does and at what level. The Network T&T area was never fully explained as to how they operated. Very vague and frustrating, all I was told was that the company makes a lot of money on network calls. Not sure who negotiated some of these service contracts but some terrible decision making for sure especially Cisco and Ciena support.

I mean yeah it’s NCR — layoffs are always imminent.

Working for Atleos T&T was by far the worst experience of my 40 year career. Weasle leaders, zero process, no feedback or direction, and the strangest / most arrogant approach to selling its limited service offerings I’ve ever witnessed. Worse still was watching the lavish internal-only dinners, drink fests, and doctored expense reports.

Thank you Mr. Oliver for the heads up.

This is something I know, not just a feeling...

NCR Voyix RIFd 75% of the staff who were employed in United States. That's not a "lay off" that's a "Fire Sale"! Everything must go!

Voyix can’t keep up with the work in field due to lack of headcount. They are now back to sending Starbucks tickets to Atleos CE’s. Must be really bad over there to be so far behind they are back to sending work to Atleos.

I can see it as Voyix just went through the 10 % reduction recently. Right now with the Microsoft Crowdstrike we are expected to work 6 day weeks. Going to bet that “Upper Management” as my TMs like to call them will complain about OT in a few weeks from now. I know a few people in Atleos so will keep looking for updates in the meantime

The master plan is outsourcing till nothing can be outsourced, reduce service calls through remote access with outsourcing. The field head count will be reduced, more contractors, more depot type service contracts, and less coverage hours within the contract, also less equipment everyday as banks close brick and mortar locations removing multiple units at each site as online banking increases and cash/deposits decreases . Anyone who has been around a while has seen reductions, cost cutting, and benefits being taken, the future is grey ………

The 100+ year tradition of RIF's continues. If any of these CEO's had a pair of ba--s, they would talk about it on the all hands kool-aid company call.

Just a feeling? Or is there something you know