more irif's, don't know how many but in service, looks to be decent size
41 replies (most recent on top)
Can the unionize guy please explain what that would accomplish. Please try to read a financial statement first. Have your mom help you. Ge-z you guys are thick.
Is it time to unionize yet?
Post from TheLayoff.com
This is correct. More rounds coming. They are destroying the support structure. TSMs will be blamed when it all falls apart even though we are not making the calls on who gets let go. Disgusting.
Drivers should get a raise for being Lexmark techs. Month end and all we have is Lexmark.
Ok so a senior service manager for a certain region is still guessing at that number then? I doubt he has insight to the entire company. He is probably just extrapolating out the cuts on his personal team and then assuming it’s the same around the entire country. Therefore still an unsubstantiated rumor.
A Xerox VP of Technical Services Delivery suddenly decided to retire yesterday...
To @3jkt+1iqrAjxC - 600 was not just a random number thrown out; it was from a senior service manager that recently left of his own accord after being told he needed to be prepared to let a quarter of his remaining techs go in the next round of cuts. And there were some major cuts yesterday in XTS, so not so much a rumor anymore either.
I just heard the targeted number is closer to 1,200! I can’t believe it!<—- See how easy it is to throw a random number out? If you don’t think for a second these are unsubstantiated rumors, I don’t know what to tell you. Any competitor or unhappy ex Xeroid can come on and say what they want you to believe.
If the 600 number is even close to being correct, how do you continue to service the customers?
I have to wonder if this is advance action being taken as part of a company sale/merger, or is this something that the SNOW integration said was a valid cost saving measure based on call/activity data being tracked in SNOW?
This is the first rumor in years, on this site, of layoffs that proved to be correct. Kudos to OP!
Rumor (and it may be just that) is 600 techs gone by end of year. We already can't meet SLA's and response times as it is; if this does happen, the entire customer support system will finish breaking all the way.
To the driver point below. Drivers are being asked to install machines and work with remote helpdesk support. Reducing field workforce. Legacy sales is having a hard time adjusting to remote installs and support.
TS is technical support, service techs and service managers.
What is TS?
"It's a crazy business we're in, you know? That could happen to anyone, even you"
Tony Montana
“Sale reps have been utilizing Carear to help customers solve day to day problems since Q1.” Yeah right! Steve, get off this board and get back to work!
Going to be hard to meet that sales quota between service calls.
“Sales reps have been picking up a lot of the techs slack lately. Sale reps have been utilizing Carear to help customers solve day to day problems since Q1.”
Reminds me of a Johnny Cash song: ‘I hear the train a comin', it's rolling 'round the bend
And I ain't seen the sunshine since I don't know when’.
Dear customer, if you thought your HCL experience was fun, meet your new service team.
Sales reps have been picking up a lot of the techs slack lately. Sale reps have been utilizing Carear to help customers solve day to day problems since Q1.
“Reps are going to be taking a lot of the run of the mill calls from now on. My people have already been told to block off some weeks in the fall for training. Installs and a lot of the repairs are easily fixed. You can look at how the Lexmark deliveries are being handled by drivers and warehouse guys if you need examples of success where applicable. Not the end of the world, guys.”
Are you referring to sales reps? LOL, get out the popcorn.
“Anything happen in Webster? I haven't heard of anything.”
No this looks like TSRs and TSMs in the field were affected.
Reps are going to be taking a lot of the run of the mill calls from now on. My people have already been told to block off some weeks in the fall for training. Installs and a lot of the repairs are easily fixed. You can look at how the Lexmark deliveries are being handled by drivers and warehouse guys if you need examples of success where applicable. Not the end of the world, guys.
Anything happen in Webster? I haven't heard of anything.
Lots of service reps in Canada let go today.
103 total heads in TS. 11 Managers
I know of one service manager in the northeast that was let go. Wonder what the total will be?
Bloody Mary at work here. What a day. No one knows how they will support the clients. This is bad.
its nationwide, its a big one
Any idea of the numbers? just NW or anywhere else?
In the NW techs have been IRIF’d. Looks like most teams will be impacted.
Any specifics /details regarding actions in the NW?
OP was correct, big layoffs in the northwest today. I'm not sure about the rest of the country
I wouldn't expect any techs to be canned. Service managers are the ones on the chopping block. They want each manager to have at least 20 techs. My manager, best I've ever had, is very worried. I'd like to think that I would resign if he gets let go, but in reality, I'm not sure I could afford to.
Nothing new here … layoffs have become an everyday occurrence in the Xerox world..and a good number make absolutely no sense…Lots of good people let go..
Steve will blame any layoffs on JV.
Hard to imagine another $300M of cost coming out of the company in 2022 from Project Blown It. Watch the actions and not the words. Norwalk is already bankrupt of leadership and morals. AskHr, AskIT, AskFinance and AskGod, no one is showing up that we can understand.
Good luck.
My homie says if I get laid off he can get me put right back on KFC by lunch time that day making more than I am now, free food, and with mamis coming in all day. I ain't worried about nothin.
I heard from a credible source that the number of firings (who's kidding who, they're not layoffs) in service will be massive.
I have no clue who they expect to do all of the service calls.
Why in service did we hire too many recently?
Everyday is lay-off day at Zerox!
My mans must mean September 30. You know, end of the quarter, G?