Non admission from the council on who got the company in trouble with long dated bonds and taking responsibility, RTO lies with a short notice of reversal, layoffs and building closures where they hide their pictures on the email, and now surveys missing the key questions. Does the executive council really expect us to stand by them with all of this going on? You have tarnished Charles Schwab’s name and the legacy he built. Our most competitive advantage is our customer service. Isn’t that why our motto is “through the client’s eyes”? Morale is nonexistent you have become Wells Fargo and soon the clients will realize the soul of this company has been drained. I want you to remember this moment EC as the time you ruined a legacy for short term profits and for not being able to convince shareholders of our economic moat… the god dang employees
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There is no longer a big annual survey. It is all quarterly now.
@2ztn+1nGK0FVY oh we have a team meeting for the quarterly surveys too. Multiple meetings in fact.
To be fair, the survey is a copy/paste of the same 12ish questions that are on there every quarter. The big annual survey is the one that has 50ish questions where every team has a meeting to discuss results. That one isn't the one that just went out, but it will be interesting to see the results when that one does roll around.
The way you treat people is a reflection of yourself and self worth - that goes for a company and its board or directors and EC. I think by their behavior they are in a bigger world of hurt than they are divulging - I am sure the treasurer knows and the ALM area - aren't they responsible for the investments and bonds. I sure hope they or one of their peeps are reading this board and sharing some of the insights.
Couldn't agree more. The council's actions have hurt the very core of Charles Schwab's legacy. They've traded long-term trust for short-term gains. If the heart of our motto is 'through the client's eyes,' then they're failing to see what we're truly about. Clearly shareholders and c-suite salaries are now #1.
The trust of the employees is fading, and soon our clients will notice we are Wells Fargo 2.0.
Quick, someone grab Walt a limbo stick
Next thing you know
Shawty got low, low, low, low, low, low, low, low
Been at Schwab for 20 years and I cannot believe the culture Walt and the EC have destroyed. It's simply unfathomable how much they continue to mislead their employees and clients