Yea look at Apple. I think it’s more than product development. Company culture to innovate. How about go to market. How in tune the company is with its customers and where the market is going. Xerox $300 mouse did a great job at monetizing that innovation. Apple $15 mouse and they are most valuable company in world. Xerox is all about spend and budget. But is misguided on what makes a company successful
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Post about the igens so true. It is full of 80s tech. The corotron technology goes back to the 1075 early 80s. Hated the igen. Glad I left service just before xls kits were released. Igen was originally designed for 14x20 paper
@2yea+16OrpCmm- Breach of contract?
Xerox cost down the colorqube from Techtronics. That thing could have made hundreds of millions instead of losing hundreds of millions. The techtronic desktop ones are still running with a million impressions and no service calls. As long as service and PD are siloed from one another, everyone looses.
When I left last month most the equipment I serviced was 5+ years old. Xerox will support a minimum of 7 years after the last box was sold. Heck we service lots of equipment that's 15+ years old.
The Iridese is good unless you need solid halftones on 100lb cover gloss. Post fuse it will get scratches from baffles after the cooling belts. For example The decurler uses a plastic spacer to apply force to a shaft instead of a bearing. This plastic makes a grove in the shaft after about 1k impressions that scratch the toner off gloss cover.
Same with thermister marks from the igen. The thermisters should be pulled and replaced with contactless IR sensors. Why are we using 80s fuser tech in our flagship? I don't know of one Xerox box that can produce solid halftones on gloss cover without defects.
Besides Baltero (It does not print offset quality, and the printheads come with hundreds of jets clogged from the factory) and the XLS kit for igen(Don't try to solid fill those sheets, the developer housing wasn't designed for that toner output). what product development is there? It's been putting a buggy controller in someone else's box for years now. And not giving the techs access to nvm lists to fix timing errors.
Xerox does not end of life early. It is just the opposite. They keep machine around much longer then they should. There are still color press 700’s still being serviced. Xerox likes to change the numbers around and maybe the color scheme. They think customers are fooled. It’s just the same old dead horse. 700, 700i, 770, C75, J75. Igen 3 igen 4 igen 5. Just an example. The iridesse and Baltoro are good machines. Ink jet products like Baltoro are the last products with xerox direct support pre and post sale . Iridesse is a great machine but there is really no one to call anymore if the tech runs into a problem they can’t fix. There is no replacement for any production Black and White.
@2xbx+16OrpCmm Yup, support is non existent now.
Product development? How about better supporting the things they already sell? Calling the 800 number now is a joke either hangs up on us or we have to spend half an hour trying to explain to someone who has never seen a printer why we need a CSE to come out.
We are currently looking at buying another color printer and Xerox has some that meet our needs. Baltoro. Iridesse. But as someone in our shop noted, Xerox tends to EOL stuff after just a few years and good luck getting support. We don't want to drop a ton of cash on a new machine and change our workflow and train operators only for Xerox to shrug and walk away.
And what's supposed to replace the MICR Nuvera? These things are too slow now. We need something as dramatic as going from the 180MX to the 288MX. Maybe 350 or 400. 314 on EA ink won't cut it.
Where are the solutions we need?
They are working on machines that print pink slips.
Glad to hear you and your team of 100 are working and getting paid. What exactly are you working on?
Vader systems acquisition was almost 2 years ago? 3D printing was supposed to change the world for a long time now but never really did...missing pieces are metal and xerox? Nope.
Was just reading on myXerox News about them launching a liquid metal 3D printer by end of year. Supposed to change the world.
In John Vs defence he inherited a crummy company with a crummy business model.
His mandate was to pump up stock, cut costs, get a merger or buyer.
He did two out of the three, but failed miserably on the last.
Throw in COVID, which exposes all those who were naked on the beach when the tied went out, Xerox being one of them.
No time, money or effort put in product development
"and fired everyone in product development"
That's news to my team of over 100. Nobody has told us we've been fired. We keep working and getting paid.
- As stated, Agile is a tool for software development. Not product development, unless the product is software.
- Follower mentality. Xerox for decades has not innovated, but based new features on what customers like in competitor products. Mind boggling.
- Outsourcing engineering to HCL. That’s right, engineering. Incomprehensible for any company that wants to lead in products. In fairness though, as stated in #2 they don’t lead.
- Disconnect between field feedback and product design. Plastic rollers are a good example.
It’s gone. Carl and Johnny V “benchmarked” against other “tech powerhouses” and after they didn’t like the results, they ignored them and fired everyone in product development. Their reasoning was that Apple doesn’t spend any money on product development and just look at them!
What has happened? Gutted like the rest of the company over the years. Watching the company smolder like everyone else.
To caught up in their process shorts and bureaucratic BS ways to be effective visionaries in today’s competitive world.
They layered Agile processes on top of the existing TTM process for their product development. Never mind Agile was never intended for product development. You're witnessing the results now.
Not on the list of priorities for leadership. Gotta keep slapping that lipstick on the pig & sell baby.