It blows my mind to see all the negativity here. SF has it better than other insurance companies. If you’re not happy then by all means let me walk you to the door and make sure it doesn’t hit you on the way out. Stop complaining. There are millions of people unemployed and desperately looking for jobs in every industry. I’m sure there is someone waiting in the wings to swoop down and take your place. Be grateful for what you have because literally millions of people don’t have it so good.
21 replies (most recent on top)
@2ree
this pointing fingers thing helps no one, as a claims rep myself do you realize how many times I been talked down yelled at by Agents asking me to produce things that are non existent in the policy THEY SOLD all to look good for the customer? asking for rental that does not exist or asking to extend rental past their limits then feigning ignorance when told they maxed out their policy acting with indignation on how dare a peasant claim handler tell them they are maxed out, the very Agents that sell the policies don't know what those policies are, I been humiliated by Agents had them threaten me to talk to a manager and get me in trouble for things that they well know are impossible.
see just like there are bad reps here and there there also bad Agents as well
but holding a grudge just because a certain Agent wronged me would be wrong, there are plenty of Agents that go above and beyond, its the same with claims there's a lot of hard working claim handlers too, more than the bad ones.
at this time there is no need to point fingers, the employees and Agents are not the problem its Executives who are the problem , the implementation of metrics is probably what forces some people to do thing just so they don't get replaced, the constant ask to exceed numbers month over month year over year.
Do any of you know the average lifespan of a SF adjuster after retirement? Try 3 years. Tell you something?
STATE FARM is DUPONT in the movie DARK WATERS. PERIOD!
@exz+19uzpSOB - it must be frustrating for people around you to have to deal with such a tool.
OP - You are obviously mgmt chiming in here. Yeh, it's not so bad for you. It the claim reps that are getting dumped on and screwed. Too bad, this used to be a good company.
I always hear this nonsense about "other companies" which is proof State Farm no longer leads the way. They are always concerned about the other companies. Leaders lead they pave the way for the rest of the pack. State Farm is too busy being in others business. They have forgotten their best asset is their employee and not advertising.
@2bdg....again, you totally miss the point. Like I keep saying, the system is broken. As a former claim rep, I absolutely get that it’s hard and am not blowing up at Claims. Nor have I EVER expected management to jump in. But the indisputable fact is that this is not working well.
I am not the one lashing out at people I don’t know. You are.
All bout
https://insureblocks.com/ep-69-state-farms-blockchain-auto-claims-subrogation/
@2ree thanks for doubling down and being such a tool again. Sure, it's not the agent's fault but you are probably the same type of agent who screams at the claim rep answering the phone as if it is their fault. Talk to your VPA and b–ch to them instead of showing everyone how small your pe–sis by bullying someone in claims who has nothing to do with how the company has decided to staff or organize operations.
Agree. The blame falls on MT and company on CUTTTING expenses. You get what you pay for!!
@2aaw....You’re taking it way too personally. The whole system is a mess. And many many agents came from claims, so we get it. But customers walk in or call in to say claims won’t answer the phone or return their calls. They assume we have special access, then we explain that in today’s State Farm we call the same toll free number the customer does. And claims doesn’t answer the phone or return our calls either. It certainly isn’t the agent’s fault.
Looks like the Chiefs will hard pressed to make changes for being down for 3 days. Looks like the great back up plans we had did not work? Why? Because you did not listen to the smart people who left or forced out because of the buyouts and pink slips. You had all the answers so you can look in the mirror and see who is accountable. Now, the Chiefs will get all these ideas from vendors to save the day and sign a million dollar contracts. And the solutions will be ones that were discussed in 10 years ago!! All the chiefs need to go and outsource the entire systems department - they are worthless!!
OP is seriously drunk on corporate Kool Aid. SF doesn't give you jack sh*t! You work for it. If anything the sneaky 2 feed politicians will lie and steal from you with a smile on their face.
@2xiy your ignorance is astounding. You are a poor excuse for an agent. Come on over to any claim operation with the phones ringing off the hook and tell me to my face I am avoiding talking to our customers.
Just a comment regarding the storm throughout the Midwest! Employees were unable to work for 2 1/2 days because the data systems centers housed in one location (Dallas) was down due to weather. All backup generators were down as well. This wouldn’t have been an issue because the backup data center WAS in (TEMPE AZ) were it doesn’t snow. WOW was that a poor decision.
Now add to this the phones, loss reporting, claim handling are all worked through the computer system (which is down). Oh, I forgot to mention, they have worked very hard to exclude the agents in the claims process. NOW they are asking for agents help. Well of course your agent will help you. They always help you. Claims is working hard NOT to have any contact with the customer WHO pays their salary and more importantly the salary of Mike Tipsord and the Board making these decisions.
It is said the pendulum swings in two directions. Well it has swung far enough in the wrong direction. It is time to go back to when people stopped and smelled the roses. Shake a customer’s hand and listen to what they have to say, instead of HEARING, SEEING, HANDLING, and SETTLING the claim through the phone without any personal contact. The truth is that closed it once, but reopens multiple times for numerous reasons. MIKE, you and the Board need to see that your employees aren’t happy. Even if they say they are. Ask the ones who have taken early retirement, forced terminations, etc and are working in happy jobs at other insurance companies. Places like SF was back in the late 80s, early 90s. That was when people were proud to say they worked at SF.
OP come to Charlottesville and say that to my face. You will have a real opportunity to use the dental plan as you pick up your chiclets from the ground.
If it blows your mind then you’re part of the problem. Right now the company that announced they are going to put thousands of people out of jobs are depending on those very people to bail them out of a crisis that was completely avoidable. Kinda hard to walk people out the door of a building that is being closed down. You’re right about one thing, though. The company does think everyone is replaceable. Even you.
@pfp+ Right on! Bullseye! Fair, balanced, and logical analysis!
in my opinion, sure its somewhat true State farm is not as bad as it gets , i have worked for the scum of the earth also known as the worst company to work for so in comparison State farm is "decent" but far from great.
being less bad does not make state farm good either, they are just less bad in comparison.
at the end of the day it is just a job , they do pay me to do a job and i do the work.
this self righteous b—s— you got going on " If you’re not happy then by all means let me walk you to the door and make sure it doesn’t hit you on the way out" is so dumb.
what? just because State farm is not as bad as it can get it means we should be grateful? shut the f*ck up, a lot of people are there waiting for something better to come along and then leave, others are close to retirement and have to put up with it, others have the notion that maybe just maybe they can improve and go back to the old state farm so they stick it out.
I hate you have to whine about people complaining about a company not doing something right, is this North korea? what's that? No.. then shut up , in the US we got freedom of speech, sure you can post what ever you want i cannot stop you but when you start threating people to walk them out the door then its no longer an opinion, post your Alias and name and lets see if you still are brave enough to keep posting "be grateful " posts
I can reply to that! I call it Liberty, Freewill, and Freedom of Speech. One common thread of what you refer to as "negative" talk are opinions of people who may have had different experiences than what you have. One common thread that "in my opinion" is undeniable is that State Farm has lost its stellar reputation as a premier insurer. Without a doubt, many of the decisions made have caused what has been previously referred to as "sour grapes." Take those opinions with an open learning mind and heart to focus on a goal that is inclusive to those thoughts as well. I understand what you are saying here but the means of your communication is hostile and literally illustrates a total lack of empathy for others who have different opinions. Further, it illustrates a condescending and rather arrogant attitude.
Hear, hear! I give, and give, and give and all so many of you people do is complain. Send your alias to my address. I'll ensure you get a promotion. That's the mindset we need at State Farm!