When I read the posts of people who work in claims, I feel lucky that I don't work there. What I'm interested in is whether working in claims at State Farm is much more tiring and difficult than working in claims at competing companies? I have a friend who works for direct competitors in claims and her experience is also very bad.
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@8vlm. Very well stated. I will only add that we still might be a little better to work for. Many that have left come back or at least try to come back. We even match their pay because we are so desperate to hire.
What most outsiders, and many insiders might not realize, but this company use to have a non flashy version of a dream job. Yeah it was still difficult, but your employer was family to you. There was a level of care about the people. You felt good moving mountains for your customers.
They took away the family, made us a cost, and then seek to reduce costs. They took away handlers autonomy, restricted what everyone does, deskilled almost every role, and put the focus on volume over quality. As quality dropped, the quality of work interactions dropped.
People started to leave en-mass. With it, the great culture fostered over nearly a century of success left. Replaced with kids who dont get a pension, dont care, and quiet quit on hiring day. Now you get to do their work, they might be paid more than you, and get promotions, but youll do their work since they cannot.
The drastic change at this company over the last 10ish years has caused the online blowback and sour complaining to be more drastic than competitors who suck to work for. We use to be the good company to work for, now we are the same as the rest.
This is why you see what you see here. people who still care about what the company was, but will probably never be again.
If they don’t have SCCA/NHRA association, or certs in the auto/metal working industry, I wouldn’t personally waste my time reading a monkey button pushing opinion.
@1lma+1iCmUFqj- It has gone downhill compared to 25 to 30 years ago. You are micromanaged by incompetent managers, the majority of which were mediocre (at best) claim adjusters.
@2eiv I’d like to hear your recorded calls, and see your screen. Listen to your 1x1. Read your peer feedback. If you did this job before, it wasn’t like this.
I’ll add on to, if you think it’s a career but don’t own personally 1-2k in tools. Do your own job on the side, home/auto repair You’re probably the reason why people say it’s not a career and turn over. Being an adjuster/mgt nowadays takes 0 trade experience.
It’s very backwards, and I can see why a lot of people that never worked in insurance carry around a bad taste, or don’t last. You have ho-e fillers/diggers. Looking at estimates Fixing engineering they don’t understand at all.
Terrible, speaking from experience 6/10 Americans who wreck cars are either way over financed or don’t understand financing/gap at all yet they pay monthly on it. Another 2/10 will give you a hard time to just squeeze the insurance company. The last 2/10 probably bought their property in cash, and are super nice, but there’s a 50% chance they own a difficult piece of property, they understand the process.
All in all it’s not really a career. Just blind trying to help the blind. There’s no point to leave an industry and make 30-40% less at an insurance company.
If the last 2/10 customers made up 50% of the customers I’d argue it’s a career with its downsides, but in reality your day is usually just a flop dealing with Americans with a 5th grade understanding of economics, and trying to wordplay based on their understanding. It’s brain breaking.
Best thing for anyone who has 10 years or less as an adjuster is to ask anyone with 25 years or more or retired if they would sign on today. There's your answer. Don't ask management. Their on the corporate juice.
Doesn't matter which company. Same bulI$hit, different hoops.
An adjuster is a tough role. The good ones have strong communication skills, the ability to manage multiple tasks/assignments efficiently, equal parts empathy and thick skin, and strong contract knowledge.
I only know that even in the best circumstances, Claims is a hard job.
And we are not in the best of circumstances.
Claims is no longer respected nor a career. IMO it is no longer a career that is focused on the service the customer has come to expect based on metrics. Customers are not machines nor metrics.