Having gone through Corporate Visits this pass week and now learning more visits this following week, I feel bad for the other store teams that have to help their "Flag Ship" stores look perfect. Why can't are Corporate Leaders see what a true store looks like day in/ day out ??? I can garantee that some of the smaller stores look better than all the bigger stores that have everything by far! I've seen it and it's too bad that Corporate can't see that. smh.
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The corporate executives know the game. In many cases, they were Store Managers themselves , DVPs, etc. and moved up the chain. They know the shenanigans being played. JG was a Store Manager in the SF Bay Area back in the day. He knows what's going on behind the scenes, though, it is quite a different company today than 30 years ago.
Corporate can't see what's going on around them because that would require a surgery to remove their heads out of their collective butts.
we shouldn't have teams of people come to x store to help them look great for a corp visit, yeah it's all about teamwork but corp should see how it REALLY IS in stores.. bc that's WHAT OUR CUSTOMERS SEE EVERYDAY (no help bc no staff, racks of clothes, etc.) We should be ready for the custmoer everyday (at the best of our ability, but corp needs to private better wages/better leadership), not just be ready when we have corporate walk thru's.
Stores should have unnaounced visits... and evenif the store doesn't look great, you cannot 100% blame it on the associates/Store Manager. CORPORATE needs to provide the stores with the necessary assets to make every store a "MAGICAL" experience for the customer (ie higher wages for employees which will bring in better talent, better staffing model, central checkouts, fitting room runners, etc.)
We just finished up corporate visits and had to stand outside while the store was open and cheer for the visitors as they arrived. They were late and we only had a few people working in the store to take care of customers. Found out today that we took a bad survey and are only going to get twenty five cents an hour for the quarterly bonus because we all had to be outside in the ninety degree hear to cheer for the visitors. This was after we had people in from California to make the store look somewhat good and our elevator hasn't worked for months and there was all kinds of freight sitting on the dock, but we were cheering and sweating.
Nope I never left.. im just here stating the facts.. and the facts you do not want to hear
Obviously "shiney tu-d" poster was from a store with lazy b-ms, slackers and losers. AND was probably let go or never got called back from furlough. #sorrynotsorry.
my thoughts on shining the tu-rd .. its just that a shiney tu-rd
meanwhile you have lazy employees who barely do any work . slackers. b-ms. losers. thats the real problem not how the store looks
Shouldn't these visit stores be ready at all time? I mean, they're usually bigger, have more staff and in better malls. I don't know.... but I think when Macy's let go of all there employees last year, they definitely let some good people go.
I've been through visits in the past. Yep, they pull all this talent to make the bigger/fancier stores look beautiful. There's definitely a disconnect with so called Corporate Leaders and reality... I think surprise visits are the best. I believe a store in San Diego got one from Terry Lundgren, and it got updated fairly quickly. But unfortunately no matter how much $$$ is spent on new fancy/shiney things, it will always be about it's people. You gotta make them happy, be proud at where they work and have caring leaders.