Here we go…i can here sf now….sir can you just take photo’s of your damage and email them to us so we can write a cr---y estimate…..you see sir we dont have enough employees so send anyone to your house…….
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A local ad seen at indeed.com is for external hires only not posted in job listings no internal hiring because they know noone would probably apply? Ironic.
So a policy is now a promise. It used to be a contract of indemnity. When did change and why the need for such emotional nonsense. Carry out policy provisions in good faith according to applicable statutes and regulations. Not that difficult. Actuaries are darn good at determining rates based on exposure but operations and claims can't use that same information to make timely contact? I $$ wonder $$$$ why$$$$$.
2xhu
The promise is money. D-mb azzz
It's OK! Auto claims will go down because they won't be able to charge their electric cars. LOL!
Yet SF is living in your head rent free.
I would not have SF insurance even if it was free. Terrible customer service.
LOL-@3nxj has some insurance terms but no idea what they mean or how to use them coherently. Instead a word salad of junk…..never a claims professional, and little,if any understanding of insurance. Could be a retired agent or just an imposter getting his jollies posting nonsense.
Senile retired agent.
I don't care how you look at it. SF sells the policy and has the liability to follow the contract. As evidenced in the past, they have done everything in their power through litigation to reduce their "liability" exposure costing them more in court fees than as if they would have covered the damages. Furthermore paying 250 million on a RICO case ..... see definition.
You are still a fake . Civil liability is a 3rd party coverage. You are suggesting our insureds caused 3rd party damages during Florida’s worst natural disaster? Go pretend to be an employee somewhere else.
Boy! A SF adjuster or processor who is licensed and doesn't know what civil liability is? Too much copy, paste and click with zero analysis comprehension. This is what happens when claims become a process. Every injury adjuster deals with civil liability. Wow!
Civil liability is a legal obligation that requires a party to pay for damages or to follow other court-enforcements in a lawsuit.
@3sce-you are not an employee. What are you some troll? No one uses civil liability at SF. You are a fraud. Go away.
What is “civil liability?”
Looking at the damage, SF is going to get hit hard. The civil liability is phenomenal. That 24.5 million bonus is going to come back to haunt. Watch what happens to the merit increases and bonuses the next few years. If you think it's bad now, you're in for a big surprise.
@2qlu+1iVZhDF9- like they handled Louisiana in 2020 and 2021. Experienced reps handling litigation claims for months with no end in sight. Good luck with the public adjusters, attorney claims and assignment of benefits. Get your popcorn 🍿 ready.
quit complaining then ? Claims is alot more understaffed than Agencies for many years now, if you are going to complain about not getting call backs maybe stop having customers call us with questions about policies YOU sold, the amount of people that get told to call claims to get more rental even after they maxed out their policy or better yet when they have no coverage is insane, no one gets task time in claims it is not allocated because there is no people, this is a SF problem not a claims problem.
the whole taking half the claims calls is bs, unless you take thousands of calls daily ? which i call bs on that you take 20 calls and have this holier than thou attitude about claims.
The only embarrassment State Farm has is the tried and failed so called leader, Michael Tipsord.
Obviously you are ignorant. Every large CAT since Andrew SF has used IA’s . Glad you retired.
Obviously, the person name calling sickos doesn't remember what the IAs did at Andrew. So new motto: like a good neighbor, SF will send someone who isn't your neighbor to be there. IA IS NOT SF!
Our CAT team plus IA’s will handle it contrary to all you sickos hoping they don’t.
Ian is covering more land and is affecting a larger population than (if you remember) Andrew. Anyone who remembers Andrew knows how that turned out....Bad Juju! I don't care how much tech you have but they will need boots on the ground and I don't believe our CAT team will be able to handle it. Like someone on this site said: wait with patience. Money doesn't keep promises, people do.
@1zno That's why you make the big bucks!
Quit telling us to be more understanding. I didn’t blame you. I said that agents have been taking angry calls from customers for years. Because we have. And because we can’t do a damn thing about it since nobody answers or returns our calls either. It’s a god awful mess.
We’re supposed to be the sales department…at least that’s what they keep telling us. But every piece of information sent to customers tells them to call us. The sales department takes half the claim calls, all the service calls, and the billing calls, and all the complaint calls. That’s insane.
Claims employees rarely get scheduled for task time so of course we aren't working call backs. We literally can't. We are not allowed to because "schedule adherence". Our schedules are phones all day every day outside mandatory. They are doing literally nothing to retain employees right now.
Bout time they open that checkbook and put the money back into the hands of the working class. Long overdue. Takes a hurricane to do it sadly. The all about me group will learn it's about US!
cant get a call back from claims if there are not enough people working , phones ring non stop in claims with scary hold times and they refuse to make changes to hire and keep people, any id--t can grab some one off the street but as soon as "training" is over they run off, the whole point to this is if they paid more they could hire higher quality employees that would stay instead of the ever revolving door thing they got going but hey they like it that way since they can keep cost down and ensure higher bonuses for VPs.
so be a bit more understanding of claims as the AO is better staffed than claims at this point.
Unfortunately, agents have been having that conversation for years…. with customers who cannot get a callback from Claims for two weeks.
Hey OP we have a lot of excellent CAT adjusters that will try their absolute best to provide excellent customer service at a critical time. You though are an embarrassment and disgrace to the claims organization.
That's keeping the promise for you. Just like politicians. Typical.
I’d recommend a select service shop for your estimate.