I worked for State Farm for 10 years in various department. State Farm was a wonderful place to work until the new CEO stepped in. All he cares about is his 20 million dollar bonus. He does not care about his employees and definitely does not care about our policy holders. I had been a State Farm policy holder for over 40 years, once I was assigned to claim specialist, I immediately canceled my policy after I saw how SF treats their customer. It's all a numbers game now. Metric, metrics is all the Management and CEO cares about.
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Lean Six Sigma implementation may work for SF financially in the short term. But it has hollowed out the employees morals, and company culture. But then again, maybe the whole industry was going this direction anyway, by listening to the outside consultants. If Six Sigma worked so well, then why are the pioneering companies of this program such as Motorola and GE are in the dump.
Tippys end of the year bonus is mainaly tied to expenses. Hiring new employees to do the job adequately is an expense. The mutual company netted over 2 BILLION in 2020..with a policy growth of over 2 MILLION……see where I am going…..now they have FINALLY recognized they need more employees to service the operations and claims……and it doesnt take a rocket scientist to figure this out…problem is they are way understaffed causing astronomical turnover and retirements…….
Ive seen this at so many other famed large companies that use to be great. Its not Tipsord you all should worry about, for all the mess hes made six-sigma'ing the company into the ground, the CEO who replaces him wont have had exposure to the old SF and will likely be far worse than what we have now. Theyll never put a CEO in charge that will focus on the employees and people, it will always be about numbers and exec bonuses unfortunately.
@2dsx Tenured agents? Unless they worked in operations over the last 8-9 years, they have no clue about how operations are run these days.
As has been noted many times……A HUGE number of tenured agents came from operations. We make promises based upon our own personal experience with having kept the promises.
Keep a promise you say? How about you just return a phone call in a timely manner, when you master that simple task we can discuss removing your training wheels scooter.
That would make them overqualified for your position snowflake. ERS a complex claim?? Yea right, what else you got scooter?
Agents of tenure pay claims, huh?
You mean the claims that the consolidated unit reassigns to Complex because the agent didn’t verify coverage actually applied? And I’m talking the most simple ERS claims.
Pfft agents cant even correctly explain what they are selling let alone process a claim.
@1xfg+1ejUDIVi Any id--t can make a promise but never forget who keeps the promise. It's a partnership snowflake and NO! The world is NOT all about you!
Just who exactly added the two million plus auto policies to the company this year? It sure as heck was not CCC. Agents pay their own bills and the companies also. Get a clue snowflake, your skinny jeans are affecting the blood flow to your brain and diminishing whatever cognitive ability you had to start with.
Hopefully Tipsord will suffer the same fate as McDonald's CEO.
@1thy….Agents with any tenure at all DO pay claims and are the first line, face to face underwriter. Most of that is being or has been taken away from us so we’re not really allowed to do it anymore. We don’t like it and neither do the customers. Please just STFU about “dead weight” being prohibited from doing your job for you anymore.
Tipsord consistently puts employees dead last. See that rock laying on the ground? He will die trying to put that rock before any employee. You can see the proof in every email he sends out. Employees are always listed last.
He can put the customers first all he wants, they pay our salary. But the agents and other deadweights don’t handle the claims, underwrite the policies, or fix the agents fu-k ups.
If he hasn’t realized that employees are sick of his sh-t by now then he’s not going to until it’s too late.
And he has the nerve to want best in class service but not hire enough people to keep hold times less than 30 mins. What a fu----g id--t.
Newsflash. It shoukd be even more than 20 this year
Whine, moan, complain. Lather, rinse, repeat. Zzzzzzzz....
I need a new sports car for my collection. I am a little bored with my inventory. I'd ask for input on a new luxury vehicle but you people wouldn't understand my refined tastes.
I do not believe the OP is an actual employee. Sorry.
Hahahah-all the loons are out!
Deloitte. U of I. Ernst & Young. (And others)
State Farm and board are puppets to multiple third parties agendas and fiasco tactics for gain. At players and policyholder expense. Disgusting.
Build back better! LOL!
Yep….they dont have enough employees and any one dept to do the job adequately and yet 2 million new policies with an email from him today…telling us we gotta do more with less…its toxic….and will continue to get worse
At first I appreciated his transparency. Now he’s disingenuous like the rest of Executive. Did I read a word of that long email today? NOPE.