I stumbled upon this site because I wondered wtf was going on with Allstate. I work on the other side, for one of the large collision groups that has DRP shops. I have been working this side for 20 years, and in the last year and a half have seen a big change in our dealings with Allstate. By that I mean I used to be able to contact Allstate and speak with someone who could help me with an issue. Usually some one who I had developed a relationship with over the years as a DRP.
Now........we are not supposed to contact Allstate any other way but email, and hope, just hope we get a response in a timely manner.
As far as processes and procedure, no one seems to know from day to day what is going on.
I feel bad for you, what on earth have they done to you all??
6 replies (most recent on top)
This is accurate, esp the constant changing of process:
"For 24 years Allstate has attempted to reinvent claim handling and has never found the recipe. Constant changing of process, metrics, employee relationships, and don't forget customer service..."
@1vzy+1eejXnKA
From your comment it is obvious you have no clue, "sounds like they are doing the right thing" ?? Tell me what does the right thing sound like? Insurance company cut rate repair borders on illegality, if the consumer only knew what it all meant, they prey on the average person and realize they do not know any better. If I paid my insurance premium with foreign currency what would happen? If the aftermarket and used parts policy is not explained properly to the consumer when they purchase a new insurance policy is that what the right thing sounds like? Not explaining the cut rate estimate to the consumer and hoping they take the money and run must be what it sounds like. When the time comes and you need to have your car repaired after a collision you shouldn't have to worry about your insurance company ripping you off. Why not offer the consumer a choice 1. Lower priced premiums=Lower priced cut rate repairs 2. Higher priced premiums=quality factory OEM parts no cut rate bull$$**. Stop passing me the Good Hands logo with both middle fingers upward.
@1uyd+1eejXnKA the number of 2021 vehicles with aftermarket parts available for them is small, and there is nothing wrong with junkyard parts of they're OEM... if prefer junkyard parts over Chinese aftermarket parts... Sounds like they're doing the right thing.
Over the last 3-4 years it’s gone downhill here at Allstate. Allstate pushes the virtual app on shops and as adjusters we put inferior parts on vehicles to include aftermarket parts on 2021 year vehicles and find junkyard parts online clear across the country . We expect our customers to go to shops and tow yards to take photos of their cars so we can write a lowball estimate and cash the customer out. There’s not enough adjusters to keep
Up the with volume. We are so behind in the field and on Virtual assist calls working long hours .
Former Allstate auto pushed out the door due to age and seniority. Working on the other side now "again" in the collision repair side. Hired in the era of CCPR "claim core process redesign" if you have been around awhile you will remember. For 24 years Allstate has attempted to reinvent claim handling and has never found the recipe. Constant changing of process, metrics, employee relationships, and don't forget customer service. Failure upon failure over and over again, all the while management st-----g their egos, accolades to all but never succeeding to get it right. Clueless supervision hanging on, kneepads worn out covering their ar-e. Endless cycle of ineptitude year after year. And now the era of TFG doomed for failure until someone invents the next light at the end of the tunnel. Like watching a train wreck in slow motion. Seemingly incoherent thought process for decades, I hope you all survive and prosper above the madness. The collision repair industry has had enough of the virtual app stupidity, enough of the worst cut rate claim settlements around and soon the majority of us will refuse to cooperate further. Time to hire some help and start settling claims the old fashion way in person. We no longer are willing to be a virtual employee for no pay. I feel for all my former colleagues.
Mass layoffs over the years coupled with sh---y 2-3% raises that don’t keep up with inflation has left them with an underachieving workforce of offshore Indians