Back in the day a fire company claim rep would handle claims in their assigned area. Whether it was property, boat or casualty. Then it was just property or boat, then property. By 2012 some genius in Bloomington thought it'd be a GREAT idea to have our claims personnel specialize HCCS & WCCS. Well we spent millions on "Migration" only to figure out that it was a STUPID idea. Some mo–n became a claim manager over it (yes, I know who) even though his project was an abject failure.
Then we move back to handling all property claims in our assigned area (where we are now) and that isn't good enough. From what I understand, the claims ninja (YI) himself has ordered from on high that now ALL CLAIMS PERSONNEL ARE INTERCHANGEABLE (can you hear the echo from the pronouncement?)!!
You'll hear about "Plug n Play" in the next few days (if you haven't already). Not only will you be responsible for knowing your job, but EVERYONE else's in claims as well. Doesn't matter if you've worked auto or fire for 100% of your career. Some genius in exec decides to cut 35% of the workforce (in fire claims) to save salary, then they will plug it with incompetents (no offense, just a reality) to stop gap. Screw customer service! How someone this incompetent can make SVP is beyond me. Guy MUST know where Tippy has buried the bodies.