Micromanagent is a trust issue. In essence SF doesn't trust the people working for the company. It amazes me how much management tries to think of ways to monitor us as much as possible, forgetting that they are harming the culture and productivity.
How do you explain to them that all they do is unknowingly sabotage their own company through micromanaging? There is no micromanagement that will force me to work more or better. Moreover, I work less, but I send more and more applications because their micromanagement is becoming tragically comical.
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Who would trust those re--rds in express and ILR? They constantly avoid work and their managers just let it happen! As a CS I automatically know it’s an ILR CA on the phone before they finish saying their name because that department is so ghetto.
5hgy+1aCN5Jp7 don't you know they refer to you literally as MINIONS and CHILDREN? They forget titles do not and never will make any person better than the other! They said Forest Gump was stupid and only knew how to mow a lawn. They just don't get it!
At the CA level, its one of the lowest trust environments ive ever encountered. I would say the job is built for children they do not trust. I get they actually do hire people like this unfortunately, and the CA role is built from the ground up for the lowest common denominator.
@1sd
the claim summary thing is some clueless VP of something higher that has lost touch of what claims actually does...
my god i tried to tell my TM how useless it is , like it takes a solid 3 plus minutes to load and it slows down ECS ... My TM was not having it drinking the cool aid, so i tried using it a few times, if i close claim summary screen right away then the claim loads instantly otherwise takes minutes before its finished loading thus then allows the claim to pull up.,
its a big a-s waste of time but since its someone's pet project they really want people to use it and pretend is a success
Right. Like that has any chance of happening. Better off buying lottery tickets-higher chance of success.
I work a lot better with micromanagement. Doesn't everyone? I love it. Good times. Nothing like a company creating work environment from 100 years ago. What ever happened back then. Oh yeah, workers unionized and went on strike...
@1skn+1aCN5Jp7 It's not necessarily about trust. This site is a forum for people to share their experiences and opinions. If someone posts about a topic where I've had a similar experience, then I know it's not just me that feels a certain way. People can have different experiences and opinions because we're not all in the same situation. Agents can feel different than an employees and different employees can have different experiences. We all take away different things from forums like this.
If you read the posts on this forum would you trust the people making them?
Reply to @5Jp7 I’m not surprised at this one and knew they were going to start this, that is why I note every dropped call that I get. We all know they are monitoring people aggressively, maybe some people more than others, but with everyone knowing this why would someone just purposely hang up on a customer knowing they are watching everything that we do. Why does it always have to be the employee doing something dishonest and not a valid system issue. If they have applications to monitor our screens they should be able to see when a call is dropped by the system or if a CA is hanging up on a customer. In this current climate,I doubt people are just hanging up on customers. If it’s happening frequently, it’s probably a tech issue, but when U report it to a Manager they become so biased an defensive they automatically assume you’re trying to avoid taking calls. In some instances if the call comes in and there is no response or system is showing talking and the customer is not on the line u have to disconnect the call, there’s so many different scenarios , but they probably have people they want to truly get rid of and using this as a means to do it. SF seems to have a lot of tatics when it comes to firing people or getting people to the point where they give up and quit. Some of their tatics seem to be pretty obvious, but the ones that are not makes u wonder, what’s really going on behind the scenes. Some of the things I’ve seen with my own eyes and heard is just insane.
They can monitor me all they want, I ki-l metrics every week. It's time for the company to recognize my hard work with all the reports the bean counters make. I work my claims, people that are out for whatever reason, and CS that are behind ever week. Yet, I get a 3 just like the CS that can't keep up with their claims.
oh also the hybrid model was innovated by me, so I’m waiting to see if it goes through as I never actually submitted it in writing formally.. it was just a low IQ idea from me a few months ago to seek out people that know what they are looking at. I’m a regular person, not anything to do with management.
I actually just wanted to get into claims after people that weren’t ape brained. It was all for myself lol.
State Farm is getting desperate, let’s admit there’s great people I work with everyday that have never been offered a promotion, I doubt they ask either as politics in a corporate environment threaten anyone without mental illness.
They are crunching down on people uploading resumes, and showing skill sets, to move people around.
I have no proof of anything I’m saying I’m just analyzing every meeting, and every upper management interaction I’ve had.
I believe they are trying to sn---h adaptive smart people that don’t talk about themselves and force them into positions that will called “hybrid” it’s probably a promotion without any pay or any pay worth talking about, but you moved up bro.
I would say it’s an excellent desperation call and I understand the desperation attempt, but I believe it’s way too late and intrusive. the modern day work ethic of us millennials is genuinely not caring to see retirement with the company you started out with. I’m sure most of us would rather keep our jobs where we have less internal interaction with less pay, vs more internal interaction and more pay.
They should have weeded lazy, or d-mb folks out. There’s some people I talk to here where their responses clearly state their IQ in everyday interactions. I’m educated in psychology and it baffles me at times who in the he-l was doing the interviewing.
Anyways I see their game for what it is, you can say SF won all these great awards for promotions and so forth, but I’m yet to see actual any smart young people moving up.
I have a lot of insight on this, but I’m not giving it away for free here. I mean, there’s people getting paid a lot of real money to evaluate and decide how this business should be managed. It’s been this way for years, but it feels more intrusive than ever as they move to recording and studying more adept people, not just their entry call center schleps. Claim handling really is an art that is going the way of the dodo bird. The people who are analyzing the data don’t even know what they’re looking at or for anymore.
@1oxh “didn’t use the clam summary screen”. This makes me laugh. This POS screen doesn’t even load faster than I can read a pending, FOL, and the most recent notes. But BS trickling down from somewhere means that some TM who hasn’t handled a claim in MANY years (if they ever really did) is going to say I need to load that sh-t to do my job, and if I don’t, well...
I don’t work more or less. It’s really the same. I’m just more stressed. I know what I’m doing and I still care about my job. I might miss things here and there (telling them that they can access their claim online or didn’t use the claim summary screen) but I get the things that really matter right. I’m hanging onto hope that things will change soon. I still see a future with State Farm but if things continue this way, I know I’d be very valuable elsewhere.
Doesn’t change my work ethic, I take pride in what I do. What this does is make me count the days until I’m gone from Inj Claims
They fired me claiming the tech issues I was having with the wifi hotspot they sent me last March for WFH weren’t real and I was hanging up on people without proof. Calls would just drop because the connection was so weak. Well, I just won my unemployment appeal because they had no proof of what they alleged. I worked just as hard. Really liked the WFH arrangement, but the micromanagement was getting a bit ridiculous. Very glad to be done there after 5 years. Place is a trash heap of egos and mental illness.