Injury is staffing Up. Hiring a lot of people. What are the plans? Staff in the hubs? There were meetings with management but no announcements. Anybody know what is going on?
Why does injury treat their employees worse than any other area of State Farm?
8 replies (most recent on top)
It's so comical. These turnover is down comments. No. It isn't lmao they JUST hired tons of people. You'll see turnover about half way through the year. We have a massive amount of claims and the problem is management always wants to know WHY. Why isn't this getting done or that. Its a really simple answer. They want you to prioritize every thing. Therefore everything falls through. We get 100 calls a week and they want to know why we hardly get to 35% people who don't even work this role telling us our performance is weak. But yet it takes weeks to get money back from the manager. Micromanage to a t because they're scared of paying out and getting sued.
take from peter to pay paul its what they have always done
@1ppk You're trying to make sense of something that doesn't make sense. Don't try.
Turnover is down for now. Once the new employees are micromanaged and get on performance management they will quit. They have tried for years to staff up the hubs and they cannot keep employees.
It looks and sounds like they would like to push out the tenured employees that are working from home. If they get enough people in the hubs they will try to push out the tenured work from home employees.
That may never happen because the new employees are not willing to stay under the current conditions.
Everyone wants to be an injury CS, until you have 300+ claims and they keep coming and now you are in meeting to discuss performance for having too many claims. Injury CS in T2/3 are at the mercy of clmt attnys settling so its rarely a case of a bad handler (though some exist)
Usually that first meeting about you having too many claims, like at 1.5-2 year mark is when people pack it up and leave.
Injury doesnt, however its a harder role than the other claims departments that treat their employees with total disregard.
There is a cycle here, they force people into one section, half quit, then they need to staff the section they all came from due to turnover, and force people, half quit, ect.
Our management chases short term metric improvements at the expense of long term stability. I bet the forced volunteers get nothing more than a basic crash course before getting an insane amount of claims.
Are there still injury handlers in demand pool B that have 500+ active claims? (not counting all the claims they let you hide in the shared queue that youll need to deal with should something be needed.
But hey, were losing less money this year than last year so its working right?
Don’t worry, Injury will lose about 50% of those CS in tier 2/3. Once they figure out what the workload is, they leave. Rinse and repeat, it happens every year with new handlers.
Planning to take on another 1200 through June. Turnover is way down. Only hiring in hub locations presently.