Claims is one of the most stressed place to work in the company! I was part of wave 2 in systems and the only way to keep my job was to come to this place. I had no idea that a place like claims even existed. Tenured employees have to compete for time off and work schedule.
So many young people out on leave for stress and pressure and management could care less.
No quality work just a numbers game
26 replies (most recent on top)
An Agile dept and organization with multiple layers is Not micromanaging tasks and people by four to five people and levels. They are not practicing this project management fundamental but lotsa folks managing and “coordinating” and delegating . When they should be “working”. Not what the inten
Reposting. Food for thought.
If you were in Systems, don’t fester in Claims and let your skills get dusty. If they reassigned you there, know this is their dirty tactic to get you out without giving you any severance pay. If you went there to bide your time, get out quickly as you can! Otherwise you’re going to be subjected to psychological abuse until you mentally breakdown, and that is a price you don’t want to pay. They’re white collar thugs. I’m not an attorney, but I’ve seen a thing or two!
They're a complete and total mess. They can only keep beating people down for so long until they pay a high price. Minions are the backbone of the business. Before they referred to their associates as associates and not minions, the company never had the issues they do now. However and whenever leadership is selfish and considers themselves as better this is the cesspool they create.
Anybody know how to close the damn pop up ads that block all the most recent comments on this c-ap site?
Just had a good friend in auto BI take early retirement after 30 years. Always had 250+ files and had to work the system to keep off the TM metric reports. SF lost a great employee, but health and happiness more important than working for a sweat shop. I retired last year from operations. Sad to see what the company has turned into. Good luck to the remaining employees. Glad I won’t be an employee when we drop to number 2 in auto.
Not the company I went to work for 27 years ago for sure. I used to think I would like to see the kids get a job here but HELL no!. The time off policy is going to be the main reason I will bolt.... don't give me this work life balance bull$#+!. Getting time off is one thing.....taking it when it's good for you is another.....horrible in claims and estimatics,,,,,,,,,,and yes......all about numbers.....no quality anymore.... only quantity and numbers to use against you.....smh
Been in several positions over my 35+ years. Claims is stressful. Nature of the beast. But let me tell you there are worse places to be in the company. The call centers for life/health are pure hell. I challenge anyone in claims to go to the call center specifically Health. You will gladly go back to claims. Trust me.
@1owm "Those making the decisions that make claims a hellish place to work should have to do the job for a while and find out what the true cost of all this process analyzing, automating, data mining, spying, reporting, and such really is."
You are absolutely right. All of those things have created a workplace where everyone feels they are being spied on every single second of every single day. Every word spoken on the phone is computer analyzed for tone and content. Every single keystroke and mouse movement. Remote access to your computer, Every single second of your workday micromanaged. How does State Farm expect employees to work in an environment of paranoia???
Yeah, you know things are bad when you start fantasizing that getting the coronavirus (Hopefully just a mild case!)might be a welcome break from the misery of working in auto claims. A couple weeks of self-quarantine would be a welcome break from the toxic workplace State Farm has created.
You had been working at the biggest insurance company and didn’t know claims existed? That’s a weird thing to say. That’s part of the problem. Everyone outside of claims is doing their part to see to it that claims is run like a Chinese factory. Those making the decisions that make claims a hellish place to work should have to do the job for a while and find out what the true cost of all this process analyzing, automating, data mining, spying, reporting, and such really is.
Other than that, I sympathize with what’s happened to you.
I’ve been a fire claim rep for 35 years. Always a stressful job, but more so in the current structure. I will leave very soon. I can not recommend SF as a new employer and suggest that if you are in claims and unhappy look for employment elsewhere while you have a lot of life still to live
Discrimination and harassment are extremely common here. Particularly age-based and disability-based harassment, which are technically both illegal. Despite illegality, derogatory comments, ostracization, isolation, and other types of harassment/bullying are very common here. It’s a very sick organization.
If you were in Systems, don’t fester in Claims and let your skills get dusty. If they reassigned you there, know this is their dirty tactic to get you out without giving you any severance pay. If you went there to bide your time, get out quickly as you can! Otherwise you’re going to be subjected to psychological abuse until you mentally breakdown, and that is a price you don’t want to pay. They’re white collar thugs. I’m not an attorney, but I’ve seen a thing or two!
Expensive babysitters. Counting how many times you use the restroom
On TMs. Most normal companies don’t have that nor need to. They don’t even enter stuff. There really is zero point. Other than to play and play with minds of employees. Ours does nothing a Manager should or could do. Lotsa friends working as friends on the Ladder micromanaging for zero reason.
TM's, the watchdogs of State Farm. Even worse, the majority of them have no experience doing the jobs they are managing. Don't even waste your time trying to get a job related question answered. "Use your resources" they say.
High paid babysitters, ready to pounce on any metric you're not meeting.
yeah they have to justify the TM's reason to exist and justify how much they are paid by making them basically act like prison guards and NSA, watching our every single move and how many times we need a bathroom break! You aren't allowed to decompress after a difficult call...you don't dare, so it's one awful call after another...no wonder people have breakdowns. I wonder when SF will see the connection....LOL they never will!
Of course they need to find that ONE number that is bad on a spreadsheet somewhere someplace...they have to justify their existence, I mean do we really need TM, we don't and they know it.
Deloitte and T.
SF loves you if you give them every last breath of your life including your health BUT don't ever expect them to reciprocate. Simply put, they do NOT care about you, your health, your family, your finances, and your purpose. They will sell you the opposite.
Auto Fire Claim Handlers should be the highest paid in the company
Working in any department at State Farm that uses metrics as a measurement for quality is beyond stressful. It's toxic. Just way too much for anyone to handle without losing their mind. Churn and burn...
Claims has always had its stresses that are just a fact of the job. Lots of phone calls, voicemails, emails, tasks, and a whole lot of ignorant, rude, demanding jerks on the other end. BUT at least ten years or so ago I didn’t have a TM on me for every little thing. I mean literally on me too, sometimes hovering over me at my desk to tell me what a piece of sh– I am according to one number on a spreadsheet that stands out right now. Even when I’m really doing the best I can physically and mentally after never ending face offs with the most inconsiderate people, and enduring intolerable working conditions for months with no PTO day. The days when the TMs were all aloof in their office with the door closed all the time, out of touch with all the minute b—s— of day to day claims life, and leaving early most days to “work from home” or go play with themselves were in fact better for everyone.
Not really new. Metrics, maybe. But claims has always been a high stress,low reward way to make a living. That’s why so many Claim Reps transitioned over during the relatively short lived Agency 2000 era.
Same in estimatics, all about metrics numbers. The estimator who writes the most estimates is the best estimator, and with that logic some real quality is showing up on estimates. We used to stand apart from the bottom feeder companies that played that game but not anymore.
Yeah Its all over. Not just claims. As the “Managers” and “Directors” sit in their offices and meetings creating the big show on how great they are doing... tenured folks get tested like kids in school. The folks I saw see get moved to “leadership” was the buddy game. It’s a shame how they choreograph at others expense. It’s all fake and not business.
Some sh– supervisors in claims