What's causing this behavior?
All companies do this?
What's the business benefit?
8 replies (most recent on top)
1jpl-great post, thank you for your thoughtful post and analyst.
Basically, retention problems, extremely high turn over, and too much work for those who want to stay driving them out as well, this all has negative effects on the company. So they keep having to shuffle things around because retention isn't a work the company has learned, staffing is based on cost alone not need, and turnover is seen as a good way to keep costs down.
The priority isnt the claim handler if its not 1000% obvious by now.
Having to continually reorganized is just a sign of poor management, weak leadership, and a direction that isnt where anyone actually wants the company to head down. Sure once to modernize is fine but this is constant, its clear they dont know what they are doing with staff and employees. The only clear thing about it all, is that the claim handlers will suffer at the benefit of executive bonuses.
Unsure if all this mess started with Tipsord and the first reorg, of if these issues are a relic back when it was old SF and times were good and they let it ride too long. Either way, a problem all insurance companies will start to have is that no one will want to do the work for the money. Wages are up everywhere for simple work, significantly. You could flip burgers at a hub for about the same pay as an entry level associate. Getting talent is going to be a massive problem moving forward and the company is totally unprepared to even start thinking about retention and hiring talent in a competitive market. This makes me extremely nervous about the companies future. Were already losing high value workers and replacing them with new hires that wont stay long to the point were losing even more good workers who are sick of picking up their slack for the same pay. Tough times ahead.
Reorg is a modern way to conduct mass layoffs, without the penalty of discrimination or negative press. It is a very clever way for companies to have people reapply for their jobs, without telling them what the criterias are.
@1ncm. Perfect! Well said. FACT.
"consulting" , agendas and cramming something/Systems square should not go into a ho-e.
Next next money flow and "methodology" to micromanage and so called track and manage people and things. Accounting at it's worst.
Agendas and relatives/pals always win
Welcome to Disneyland
@ukh you give me too much credit, I just forward the email, no changes necessary.
Managers have to appear busy. Latest Claims OT direction comes from SM -> TM, who reformats msg with bullets, -> more TMs -> peons who get stuff done 🤣
I believe it is because many people are unable to discern the difference between 'change', and 'progress'.