Thread regarding State Farm Insurance layoffs

I dont think they expect SF to have a claims department larger than a handful of people for select complications. I think this transformation is transforming SF from an insurance and claim handling based company to a tech and data company.

Look at whos SF is hiring, and look at what they are shrinking. They are not keen to see a future where SF success rests on quality work. 100 years of accumulated data for consulting purposes however....

No more beer for you!

company with no respect for employees
Other than micro Manage employees when we can or cannot take a pi-s or a sh*t oh $50--100 per webcam per employees...add that up for all the employees no one wants that waste of MONEY. Only $115-120 BILLION SAVED THAT MONEY WHEN YOU GET SUED AGAIN for practices... can't even keep a generator heated/powered up in TX.. what a waste so Remarkable. Great job!!!!!!

@2thu

Your not very educated on tech and risk if you think tech employees are lower risk

Research better. I know it looks. I’ll to be an “IT Professional” but it’s a dark career in many ways.

Tech people are lower risk? Laughable! Gates with weinstein? The Russian hack on the colonial pipeline? Silicon Valley parties with tremendous amounts of dr-gs? Po--------y? Oh yeah! These people are lower risk! D-MB!

I’m going to add onto my comment also, electronic insurance, if you don’t own a specialty electric vehicle will be the future and most profitable. There’s no public sources I could find of this business idea but I’ve heard the idea enough times it makes sense.

The future I see now is most people that can sign their own name, or buy a crypto will switch to an electronic carrier. where expenses from the companies standpoint are much lower. States that allow insurance to choose shops will be the most profitable. These shops will transition to internet based platforms simply for the ease of use and not putting up with mutual customers.

Naturally tech smart people are typically lower risk as they carry a higher IQ,

@1dyp+1aQqAeQH Awesome post, I recently applied for an analytics position at another company and talked on customer services.

Everything you said with I agree, most customers that threaten to leave I’ve personally dealt with are the id--ts that caused the accident.

On the other hand I’ve had claimants happy they at least got hit through SF and even set them up getting quotes with local agents. They were happy liability was settled and we are on the phone talking values in 3-7 days.

I can’t imagine genuinely how many people may try to go through an OIC and come back even. a broken clock is right twice a day.. I’m assuming most do after a slow claims experience if underwriting even allows it,

Unfortunately this is America where most id--ts claim they are an expert at others jobs with a sub 100iq. That’s typically the day in and day out customer we shouldn’t necessarily care to lose.

Unfortunately agents took on way too much risk trying to build books, and underwriting is a decade behind.

To answer your post they are not trying to provide good customer service. They can't say that out loud, they could care less about customer service, because to do so would open up a whole different set of issues/problems....not on the propaganda flow chart/huddle points Some may forget early on in the "future model" role outs our execs openly said we are not trying to be a leader in customer service anymore, because it is too expensive, we just need to be good enough... Remember industry wide about 68% of customers will never file a claim..ever! Roughly 20-30% of your book of business causes 90% of your losses. Anyone with a claim is almost twice as likely to have another in 3 years...stuff most folks in underwriting are aware of/CRI etc.... So with that said....who gives a sh-t if someone with a claim leaves over poor customer service. We all talk to them on the phone and frankly most are id--ts and mo--ns...just admit it...usually the reason most got into an accident...yes there are exceptions.... I know. It's actually a benefit for the company for customers to leave...over poor service. Geico and Progressive have been using adverse selection tactics against us for decades to out grow SF...they can always take our best customers with no losses while we write business they do no want. We are getting a little better but it won't last for us as it never does...don't want to debate that (id--t trolls..yes I know we beat Geico last quarter...blah blah). At the end of the day....they are running it by the numbers and bottom line/dollars...customer service was dead 20 years ago in most organizations and it is not different at SF. Don't full yourself...just look at the ghetto, useless folks they are hiring and firing 90 days later....it's a joke! They could care less about customer service or you.... so stop asking why?????

Freedom is a God given right. Money doesn't pay for freedom. Many have proven that over time. George Orwell 1984. Patience. They have forgotten the basics. They need us because they don't survive without us. All about me is a very lonely, hungry, and cold life.

They bank on SAS and systems and AI. Lotsa money changing hands. Technocrats exploit customers and employees. Calling it “business” amd innovation. Industry and rules engines are pretty much corrupt unfortunately

Like I have said before, accountants DO NOT understand non diverifiable risk. It's coming! The younger generation does not have both the work ethic not the drive they are counting on. When they are left with 10 to 30% that have the work ethic, they will have to hire 2000% of their highest number employed to break even to just keep the service level they promise. It's not a debit nor a credit entry. It's not calculated by a computer nor AI. DOH!